Officejet Pro 8500: Image not on Fax Send Report (3002 Views)
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Occasional Contributor
cabinets105
Posts: 4
Registered: ‎01-07-2011
Message 1 of 6 (3,002 Views)
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Officejet Pro 8500: Image not on Fax Send Report

Note at bottom of Report says:

 

An image of page 1 will appear here for faxes that are sent as Scan and Fax.

 

I have the image setting set to ON. How do I "scan and fax?" Thought I was doing that already.

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HP Pro
MTracy
Posts: 11
Registered: ‎01-11-2011
Message 2 of 6 (2,965 Views)

Re: Officejet Pro 8500: Image not on Fax Send Report

First of all, I would like to apologise for the delay in the reply. I hope that I'm still able to help you get this resolved today.

The image on your fax send report is merely an option you have the choice of selecting. It's not strickly needed in order to send or receive anything. In fact, you can turn the report off completely if you wish. Make sure that the option is on by the following steps, and make sure that you push OK at the end to save the choice if you've made any changes.

1. At the top of the display on your printer, press the setup button (the one that kind of looks like a little wrench)
2. Press the right arrow button until you get "Print Report" (although it may already be on that option, in which case you can just push OK right away), and press the OK button
3. Press the right arrow button until you get "Image on Fax Send." and press the OK button
4. Select the ON option.

If you are sending a color fax, I think I may have heard that the image may not show, but I would have to do some research before confirming that. As long as you aren't having any trouble with the actual sending and receiving of faxes, then most likely there isn't anything wrong with the printer istelf, but could just be something that we need to adjust. If checking those doesn't correct the issue, then I'd be happy to help you look into this further.


Say Thanks by clicking the Kudos Star in the post that helped you.

Although I am an HP employee, I am speaking for myself and not for HP.
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Occasional Contributor
cabinets105
Posts: 4
Registered: ‎01-07-2011
Message 3 of 6 (2,890 Views)

Re: Officejet Pro 8500: Image not on Fax Send Report

Thanks!

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OuthouseMouse
Posts: 1
Registered: ‎12-20-2011
Message 4 of 6 (2,004 Views)

Re: Officejet Pro 8500: Image not on Fax Send Report

I followed these steps, however on the Fax Confirmation Report, under the heading "NOTE:" where normally the fax image would appear, there is a statement that says "Image on Fax Send Report is set to On.  An image of page 1 will appear here for faxes that are sent as Scan and Fax."  There is, of course, no image.

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HP Pro
MTracy
Posts: 11
Registered: ‎01-11-2011
Message 5 of 6 (1,998 Views)

Re: Officejet Pro 8500: Image not on Fax Send Report

What type of fax are you trying to send? A color fax, or a black and white fax?
Are you able to fax successfully, or are you also having trouble with that?

Say Thanks by clicking the Kudos Star in the post that helped you.

Although I am an HP employee, I am speaking for myself and not for HP.
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Occasional Visitor
Kunuklehead
Posts: 1
Registered: ‎02-15-2013
Message 6 of 6 (1,242 Views)

Re: Officejet Pro 8500: Image not on Fax Send Report

I have tried this and the image is still not on the paper. Only the text that says image should be here and if it is set to On.
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