OJ 8500 - Asking to Upgrade LCD list (886 Views)
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Occasional Visitor
Posts: 1
Registered: ‎05-12-2009
Message 1 of 3 (886 Views)

OJ 8500 - Asking to Upgrade LCD list

All of sudden we can't scan with the OJ 8500 (previously we could). A message appears saying "LCD list needs to be updated". When we click ok another dialog box opens "Scan to..Setup (front panel list)". We click "Update Device" but nothing happens and we can't scan.
Occasional Visitor
Posts: 1
Registered: ‎04-10-2011
Message 2 of 3 (641 Views)

Re: OJ 8500 - Asking to Upgrade LCD list

did you get a response? 240+ views and no response from technical support. pretty sad commentary. i have having the same problem.

Valued Contributor
Posts: 479
Registered: ‎04-21-2009
Message 3 of 3 (633 Views)

Re: OJ 8500 - Asking to Upgrade LCD list

Do you have more trhan one printer or printer driver installed?

 

Can you open the Solution Center on your desktop?  Does the scanner feature work from there or are you getting an error message?

 

What happens when you hit "SCAN" on the printer control panel?

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