Re: Message "Fax busy" routine when I want to send a fax (450 Views)
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Occasional Contributor
Posts: 2
Registered: ‎12-06-2011
Message 1 of 2 (1,100 Views)

Message "Fax busy" routine when I want to send a fax

[ Edited ]
Hello,

On my Color Laser MFP CM2320fxi, I can send faxes from one week, the message "Fax busy" appears consistently, regardless of the number of my correspondent.

Has anybody an idea?

thank you
 
 
P.S. This thread has been moved from Fax and Copiers to Multifunction and All-in-One - HP Forums Moderator
HP Pro
Posts: 20
Registered: ‎01-11-2011
Message 2 of 2 (450 Views)

Re: Message "Fax busy" routine when I want to send a fax

My first quess is that ringback tone is being intrepreted as busy tone.  What type of phone system are you using, standard analog, VOIP, PBX etc.  What country are you located in? Can you provide the firmware datecode and the telecom version - both are in the Product information section of the configuration report.  Also make sure that the 'detect dial tone' setting is off - this is in setup - fax setup - advanced settings - detect dial tone.

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