12-24-2013 11:07 PM - last edited on 12-25-2013 06:16 PM by maikoro
Today my new (2 months old) MFP color printer is turned on but does nothing. No copying, no faxing, no scanning and no printing. It happened suddenly. I tried turning it off for about one houir then back on but it did not work. Help.
P.S. This thread has been mved from Laserjet to Multifunction and All-in-One. - Hp Forum Moderator
Solved! Go to Solution.
12-25-2013 12:31 AM
Found a solution . Reset the NVRAM as follows:
1: Print configuration page before beginning reset
2: Disconnect all cables except for power
3: While printer is in ready state, note the position of "Ready" message on the screen (Probably bottom right)
4: Power off the printer via power button
5: Touch the location on the screen where "Ready" message appeared.
6: while touching the screen, power on the printer. Continue to hold the screen.
7: When "Memory Limit Reached" message appears, release the screen.
8: Printer will reboot, clean and calibrate
9: Return cables to their appropriate ports
10: Print configuration page to confirm settings are cleared. Restore settings desired manually.