Laserjet CM1312nfi ready and attention light both flashing (867 Views)
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Visitor
yapgi
Posts: 3
Registered: ‎01-13-2012
Message 1 of 3 (867 Views)
Accepted Solution

Laserjet CM1312nfi ready and attention light both flashing

[ Edited ]

I have a non- responsive CM1312nfi connected via LAN. The ready and attention light are both flashing but there is no error messages on the lcd panels.

Pressing the setup button display the setup menu on the lcd panels. Other buttons do not work.


Power cycle the printer and performed a hard reset but they don't solve the problem.

 

I appreciate if someone please let me know the solution to fix this issue.

 

Thanks.

 

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HP Pro
Askme
Posts: 671
Registered: ‎09-18-2011
Message 2 of 3 (863 Views)

Re: Laserjet CM1312nfi ready and attention light both flashing

I would like to suggest following steps for troubleshooting:

 

Check if the card reader (all slots) is empty or is it inserted with a card.

 

What are the errors or LED status after printer is restarted, does it comes to READY status with just the ready LED ON or shows some other status.  Notice the LED status for LAN port on the formatter at the same time.

 

Try  turning on the printer while it is disconnected from LAN or USB  (i.e printer in standalone mode) & check issue still persists or resolved.

 

Though you have mentioned that the other buttons does not work, I wish if you could reconfirm the same while the printer is in standalone mode.  Hence try to perform a test for Control panel as per following steps:

 

Test the control-panel display

1.Press Setup .

2.Press both the left arrow button and the Cancel button at the same time.

3.Press Setup to return to the main menus.

4.Use the arrow buttons to highlight 2ndary Service, and then press OK.

5.Use the arrow buttons to highlight Display test, and then press OK.

 

Test the control-panel buttons

1.Press Setup .

2.Press both the left arrow button and the Cancel button at the same time.

3.Press Setup to return to the main menus.

4.Use the arrow buttons to highlight 2ndary Service, and then press OK.

5.Use the arrow buttons to highlight Button Test, and then press OK.

 

 

 

Try printing an engine test, use the following link to know the instructions:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01856171&jumpi...

 

 

Please mark the post that solves your problem as Accepted Solution
Click the Kudos star if this was helpful. Thank You!

(Although I am an HP employee, I am speaking for myself and not for HP)
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Visitor
yapgi
Posts: 3
Registered: ‎01-13-2012
Message 3 of 3 (860 Views)

Re: Laserjet CM1312nfi ready and attention light both flashing

[ Edited ]

Turning printer on using standalone mode resolve my issue. The printer initializes itself, does a calibration and goes to ready mode.

 

The printer also attempted to erase (something), program itself, does an init permanent storage and rebooted itself before returning to ready mode after i plug in the network cable.

 

Thank you for the solution and for your prompt response.

 

 

 

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