01-25-2013 03:27 PM - last edited on 01-27-2013 09:01 PM by maikoro
I have an HP LaserJet Pro 400 color MFP M475dw, when I first powered it up it asked for the Language and the Location, I got the Language right and the Location wrong as I was not used to the touch screen. Anyway, changing the Language is easy, however changing the Location seems to be impossible! "Reset Default" does not help and neither does "NVRAM Initialisation"!
Does anyone know how to change the Location please? So far this has me completely baffled!
I am also unsure of the impact, it would seem to be cosmetic but it might impact the Fax functionality, I guess?
PS my Firmware Datecode is 20120808
P.S. This thread has been moved from LaserJet to Multifunction and All-in-One - HP Forums moderator
Solved! Go to Solution.
01-25-2013 11:41 PM
I did have a Web Chat with HP support and they helped me do the NVRAM Reinitialise. However I was told a supervisor would call me to sort it out but they have not, yet. So I posted here in the hope someone would know?
01-29-2013 12:16 PM
Right, now that HP Support have helped me find the answer, it seems reasonable I should post that here, in case others have the same issue. To change the printer's location you need to do the following:
1) Make sure the product is in the Ready state.
2) Touch the Setup button.
3) Simultaneously touch the Left Arrow button and the Cancel button.
4) Touch the Setup button again.
5) Open the 2ndry Service menu.
6) Use the arrow keys to scroll through the Location
7) Select the Country and press OK.
The left arrow is on the left of the main display in the middle and the cancel button is on the right at the bottom. So see exactly where the arrow pointing left and the red cross are, turn your printer off and then on again, the boot sequence shows them.
This all worked for me. So thanks HP Support.
07-30-2013 11:12 PM