05-29-2010 04:36 PM
I just bought a LaserJet CM1312nfiMFP. I am trying to set the scan to destination at the home computer, but get an error message saying it cannot communicate with the unit. I know it is communicating because I can print from the PC, and can also initiate a scan from the PC.
I just spent 40 minutes waiting for online support. Nothing. Hope someone here can help. Many thanks.
05-29-2010 08:06 PM
When using the scan to folder on hp all in ones you have to make sure the firewall is turned off. Also I have found the best way to address the destination is using the ip address followed by the shared folder. Example:
The scans folder has to be shared on the destination computer and everyone has to have full privileges to that folder. The ip address is the address of the computer that has the shared folder.