08-21-2013 01:40 AM - edited 08-21-2013 02:37 AM
My laptop insists that the printer is offline. Nothing I can do seems to persuade it that the printer is up and running. So I've lost wireless communication with the printer, for scanning and printing. Is this just a question of checking the right box to restore communication? Printer is an HP Officejet 6500A Plus, the laptop a Dell running Windows 7.
08-21-2013 05:13 AM
08-21-2013 12:29 PM
Can you use the EWS of the printer from your browser? If not, then there is a connection problem.
D Network setup
E Printer management tools
8 Solve a problem