03-13-2003 12:55 PM
However, some senders always receive a receipt confirmation on their end, while on our side we do not receive the fax... and instead receive the following message on our display: "error received".
Our activity report reads "communication error 791" (in mode EC144).
Please advise if you have any advice to allow us to receive faxes from all senders, or to at least prevent sending "false confirmation" to those whose faxes are in fact not received.
03-14-2003 03:15 PM
06-30-2003 08:22 AM
1 Press ENTER/MENU
2 Use the < and > keys to select Fax Settings, then press ENTER/MENU
3 Use the < and > keys to select Incoming Faxes, then press ENTER/MENU
4 Use the < and > keys to select Compression, then press ENTER/MENU
5 Use the < and > keys to select Enabled or Disabled (select diasabled), then press ENTER/MENU
6 Press STOP/CLEAR to exit the menu settings
Oddly enough it was Ricoh who sent me the HP publication on diabling JBIG on the HP 3150 while researching the issue. HP has failed to even provide me a location to send my detailed report on the problem after transfering me 6 times to somebody else to try to get this resolved.
I hope this helps anyone with this problem and saves you the trouble we have been through.
03-26-2009 10:08 AM
I did just discover that their machine is a made by Ricoh, model Aficio MP 4500 and that seems to the be model mentioned in all the other threads about this receiving error problem.