11-15-2007 06:25 AM
Drilling down into that process reveals that it represents the HPSLPSVC service, with a display name of "HP Network Devices Support" and a path of C:\Program Files\HP\Digital Imaging\bin\HPSLPSVC32.DLL".
The Windows Services applet lists an "HP Network Devices Support" service, with a service name of "HPSLPSVC", a startup type of "Automatic (Delayed Start)", and a path of "C:\Windows\system32\svchost.exe -k HPService".
If I stop this service, CPU utilization drops to near 0%....and stays there, even after I re-start the service.
Why is this happening? How can it be resolved? The service description says that it "Discovers and monitors the state and the configuration of the HP devices attached to your network. If the service is stopped, and your network devices change IP addresses, they might become unavailable." Since the printer is getting its IP address from my router's DHCP server, it would seem that I need this service.
-The L7680 is connected via Ethernet.
-I downloaded and installed the "HP Officejet Pro Full Feature Software And Driver" from HP's support site. Despite having a newer version (8.0.1) than what was already installed (8.0.0), however, there has been no improvement.
11-15-2007 01:49 PM
It could be problem with the Firewall or antivirus also, they are somehow blocking this service and making the CPU usage high.
Make a proper firewall exception entries or disable them and try to realize the problem.
svchost is the core service or Windows and -k HPService" is the just the argument of that service.
11-16-2007 05:00 AM
>>Make a proper firewall exception entries or disable them and try to realize the problem.
Thanks. What entry or entries do I need to make in my firewall? (Norton Internet Security, BTW) Would one of the entries be C:\Program Files\HP\Digital Imaging\bin\HPSLPSVC32.DLL?
I find it odd that the problem happens only occasionally. Why would that be?
11-19-2007 11:35 PM
navigate to control panel
administative tools / services
search for service "HP Network Devices Support" . Service name is HPSLPSVC
Edit this service and set to "manual".
CPU utilization should be drop down.
11-20-2007 03:05 AM
The service description says that it "Discovers and monitors the state and the configuration of the HP devices attached to your network. If the service is stopped, and your network devices change IP addresses, they might become unavailable."
Since the printer is getting its IP address from my router's DHCP server, it would seem that this service needs to stay running--wouldn't you agree?
I suppose I could assign a *static* IP address to the printer; from the service description, however, I'm not sure whether any other functionality would be lost by stopping the service and setting it to Manual.
01-05-2008 01:21 AM
After renaming to his first name "HP Photosmart C7200 series" everything works very nice!
Greetings from Germany/Cologne
03-05-2008 11:47 AM
I have been taking more of a "shoot from the hip" approach and stopping the offending process (rather than the service). As the printer with which the software was installed is more of a secondary printer, this hasn't been a problem so far.
I am setting startup to "manual" for the service; I will also start taking the more correct approach of stopping the service; We'll see how that goes.
I just wanted to report that you are not the only one experiencing this issue. Thanks for the tips on resolving it.
03-22-2008 02:26 PM
The good news is that yes, setting the HP Network Devices Support to manual startup instead of automatic solved the problem.
You would think that HP would address this problem by updating the program so that when it gets into whatever loop it does when the printer is not found, it would optionally ask the user if it should stop looking. As in "YES, I KNOW MY PRINTER IS NOT CONNECTED." and, ideally, a box to not ask me again. In my case, it is a laptop that is usually NOT connected to the printer.
Even better, the install program would ask if the printer will always be connected and optionally set the Startup to Manual for such users who will often NOT be connected.
Man, I buy HP for its quality and great service reputation, but those days may be over.
03-23-2008 12:35 PM
BTW what is the connection from your laptop going to the printer is it through a wireless connection or wired connection(infrastructure/adhoc)?
03-26-2008 07:27 PM
Â©Â¿Â© ya later.
03-26-2008 07:31 PM
I meant to say that I cannot Start the service due to that error code=126
03-27-2008 11:08 AM
You have to make sure you completely uninstall any other versions of the software. There is also an uninstall utility at the above site. I can no longer scan to the PC but can put a CF or SD card in the printer and scan to that.
This whole experience was very frustrating. HP support had no clue.
04-03-2008 08:12 AM
While waiting the hour, I applied recommendations from the above threads, which didn't work by themselves; not discounting the final result.
I was asked to use the command msconfig (from Run) and go to the far right (Start Up) tab. I unchecked all the "stuff", except Norton and Symantec related line items. I needed to "end process" Svchost.exe supporting HP Network Device Support to get my PC to restart. An interesting issue was IE tried to open the IP address my HP OfficeJet Pro L7580 was connected to my router on. I closed it and restarted. IT WORKED! While the guy was on the phone, we made sure I could print from two PC's and I could reboot without ending the process.
What a pain! I hope they fund the new customer service line and put more reps on it.
04-04-2008 08:34 AM
fyi--problems are with a windows vista hp laptop and an hp windows xp desktop.
04-15-2008 08:19 PM
I agree, it seems like HP should fix this obvious condition by making a simple notice (perhaps, a systray balloon) when a device is unreachable at startup. Sadly, I've found HP has always been challenged when it comes to writing solid software for PC's. I've owned several HP printers and not since the HP LazerJet III have I had no issues with HP software. ;-)
04-17-2008 08:39 AM
04-17-2008 10:15 AM
Faulting application svchost.exe_HPSLPSVC, version 6.0.6000.16386, time stamp 0x4549adc4, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x00250020, process id 0xa40, application start time 0x01c8a04689d592ad.
04-17-2008 08:42 PM
04-20-2008 06:28 AM
Go to Start > Run > type in "services.msc
Scroll down and right click on "HP Network Device Support" service.
In the Startup pulldown menu, change "Automatic" to "Manual"
Click Apply and close
Restart computer ... everything worked correctly and CPU usage was back to normal
Hope this helps
04-20-2008 12:26 PM
I have a HPC6280, Windows XP - Home and a network. Suggestions appreciated.
Thank you - JohnL
04-21-2008 04:04 AM
I'm having the same exact problems when using the HP Officejet Pro L7780 All-in-One. However, with respect to the "no printers found" error during installation, I found that the firewall settings was causing this issue. I changed my setings to allow for my Home & Work profile use Network Discovery features. This allows the printer to be found on the network just fine.
As for the HP Network Device Support, this remains to be serious problem. Even after stopping the service and setting it to "Manual" startup, it restarts when I restart my laptop using WinSP2. It's quite annoying that someone would need to stop it after every restart.
I strongly believe that HP needs to address this issue fairly soon. After 5 hours on the phone with Microsoft Support in troubleshooting the problem, I was told that this software is not Windows compliant. HP needs to get on the ball with this one soon.
04-27-2008 07:39 PM
I am about to try and set the service to Manual and see if this solves my problem. However I believe HP needs to address this issue.
I found the service by running the "Tasklist /svc" at a command prompt on my Media Centre laptop and then ending the service and running the tasklist /svc command again to determine which service was stopped.
I need the full function of this all in one printer therefore the basic drivers will not work.
I sure hope HP is looking at fixing this issue asap.
04-29-2008 08:37 AM
Thank you for contacting HP Total Care. I am Nash from HP All-in-One Technical Support Team and I am replying in regard to your query relating to HP Photosmart C6280 All-in-One .
I understand from your email that you are experiencing an issue as computer takes up 50% of the CPU resources'. I apologize for any inconvenience you may have experienced and appreciate your cooperation as we troubleshoot the issue that you are experiencing.
Mark, before proceeding with the resolution steps I would like to tell that the issue caused with Microsoft Windows Update. If the Windows Update is ON and at the time of booting of the computer, this issue is appearing.
To resolve this issue I recommend you to perform the steps below.
1) Download the Microsoft patch.
2) Disable HP Network Device Support.
3) Stop the service Windows Image Acquisition.
I would like to inform you that Microsoft released a patch which resolved in many cases. I am providing you the patch. Please download the patch and run it.
Here is the link:
NOTE : Copy the complete URL starting from "http" to "927891". Please copy the complete website and press "Enter".
Now please try to check whether issue resolved. If the issue I request you to follw the steps as I mentioned below.
Please try to disable "HP Network Device Support" service in Services window.
1. Click Start --> Run.
2. In the Run dialog box, type "services.msc" and press OK.
3. In the opened Services window, search for "HP Network Device Support".
4. Right click on "HP Network Device Support" service and select Properties.
5. In the "Startup" type, select change to "Manual" from "Automactic".
6. And press Apply & OK
After performing the steps, please restart the computer.
Stop the service Windows Image Acquisition by follwing steps.
1) Click on Start.
2) Click on Run command.
3) Type services.msc and press enter.
4) Locate and right click the WIA (Windows Image Acquisition) service.
5) Select stop.
Mark, I hope the information provided by me makes you feel happy. If you have further questions or if I can be of any further assistance kindly reply to this mail. It is our responsibility to serve our esteemed customers like you in the best possible way. We appreciate your support and cooperation.
For information on keeping your HP and Compaq products up and running, please visit our Web site