10-08-2009 07:25 PM
We have a 4100mfp that keeps giving following message :
3.1.18 SCAN FAILURE
Copy and send disabled
To resume scanning, cycle power
After power cycle, and about 2 scanned pages, the same error comes back.
Any clues for how to fix.
10-12-2009 03:16 PM
An Application-specific integrated
circuit (ASIC) has failed on the
scanner control board.
1. Turn the power off.
2. Reseat the scanner controller board.
Turn the power on. If the error message
persists, replace the scanner controller
This could help.
12-14-2013 06:59 PM
Paul is correct that the problem is in the scanner power supply. Specifically the 3.3 volt coming from the power supply.
My was at 3.4 volts and there is only one adjustment on the power supply to adjust. After 3 days without problem, the printer was returned to the user.