HP psc 1315 printing and scanning problem (1983 Views)
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Occasional Advisor
Pool_1
Posts: 7
Registered: ‎01-16-2009
Message 1 of 21 (1,983 Views)

HP psc 1315 printing and scanning problem

Hi

Lately i cannot print or scan using hp psc 1315 all-in-one.When i try to scan it gives me "An error occurred communicating with the scanning device,please ensure that the scanning device is connected properly and try again".I checked the connection and everything is connected properly.It is connected to my computer through usb cable.I even got another usb cable identical to the one i got with the psc and still gives me the same.

Also when i try to print a test page it gives me "This document failed to print".I uninstalled and reinstalled driver and software with the latest driver and still the problem occurs.I also uninstalled/reinstalled universal serial controllers.Usb mouse and camera are working properly so it's sth with the psc.Copier is working ok.Pls help me i don't know what else to do.Thanks in advance.
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Trusted Contributor
RaQhi
Posts: 281
Registered: ‎08-09-2006
Message 2 of 21 (1,983 Views)

Re: HP psc 1315 printing and scanning problem

Hi Pool,

if your OS is 2000 or XP try the latest driver version:

Here only the scan and print drivers:
http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&dlc=en&lc=en&softwareitem=mp-3...

If you wants drivers+full software:
http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&dlc=en&lc=en&softwareitem=mp-3...

Uninstall before the previous version using the Software removal utility:
http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&dlc=en&lc=en&softwareitem=mp-2...

Regards

R.



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Occasional Advisor
Pool_1
Posts: 7
Registered: ‎01-16-2009
Message 3 of 21 (1,983 Views)

Re: HP psc 1315 printing and scanning problem

Hi,

Thanks for your reply.But i already downloaded the latest driver and i still have the same problem.Any other ideas would be very much appreciated.Thanks again.
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Trusted Contributor
RaQhi
Posts: 281
Registered: ‎08-09-2006
Message 4 of 21 (1,983 Views)

Re: HP psc 1315 printing and scanning problem

Hi Pool,

if possible install psc 1315 on a different computer for testing. Remember to connect USB cable directly to the PC without HUB. If it works you will exclude an hardware failure for your psc and continue the additional steps on your PC.


**Print**
[1] Run Printing Diagnostic Utility:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-56143-2&lc=en&dlc=en&cc=us〈=en&os=228&product=374568

[2] Try printing using HP Deskjet 3420 alternative driver:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=dj-7274-4&lc=en&dlc=en&cc=us&p...〈=en

(The file extraction will create the folder 2kxpinf. Then start Add printer Wizard, select USB virtual port, click on I have disk and browse to \2kxpinf\enu\drivers\win2k_xp\ and select hpf3420k.inf).




**Scan**
[1] Run Scan Diagnostic Utility

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-45265-1&lc=en&dlc=en&cc=us〈=en&os=228&product=374568

[2]If XP, try scanning using WIA (Control Panel > Printers and Other hardware > Scanners and Cameras). If win 2000, scan using Imaging (Start > Programs > Accessories).



**USB controller**
Check if USB controllers need an update:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=bpl11671&jumpid...

Best regards

R.
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Occasional Advisor
Pool_1
Posts: 7
Registered: ‎01-16-2009
Message 5 of 21 (1,983 Views)

Re: HP psc 1315 printing and scanning problem

Hi Raghi

Thank you so much for trying to help me fix scanning/printing i have.I will do as you mentioned and test psc on another computer.One time scanner stops after scanning half of the picture another time it won't start at all so i am confused.I will let you know after i follow the steps you mentioned.Thanks again.
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Occasional Advisor
Pool_1
Posts: 7
Registered: ‎01-16-2009
Message 6 of 21 (1,983 Views)

Re: HP psc 1315 printing and scanning problem

Hi Raghi

I downloaded HP scan diagnostic utility it say step 2 to click on diagnose button which doesn't appear on the window which was opened when i clicked on hp scan diagnostic utility icon on the desktop.Is it b/c it cannot establish a connection between computer and psc.Thanks again.
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Occasional Advisor
Pool_1
Posts: 7
Registered: ‎01-16-2009
Message 7 of 21 (1,983 Views)

Re: HP psc 1315 printing and scanning problem

Hello,

I downloaded printing and scanning diagnostic utility to check for problems in my PSC 1315 they weren't able to establish a connection with all-in-one so it gave me nothing.Now i don't know what else to do.I uninstalled/installed driver and software the latest version.I uninstalled/installed USB which is working ok since i am able to use USB mouth and digital camera.I tried updating USB drivers i already have the latest.I got another USB cable still to no avail.Coping is working ok but i cannot print or scan.One time it let me scan the other time it gives me "an error occurred communicating with the scanning device,please ensure that the scanning device is connected properly and try again.I tried using another USB port still i get the same.When i try to print it gives me "This document failed to print".Could it be an XP problem or is it just all-in-one.Pls help me.Thanks in advance.
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Valued Contributor
Bill mr
Posts: 106
Registered: ‎11-10-2008
Message 8 of 21 (1,983 Views)

Re: HP psc 1315 printing and scanning problem

Hello Pool.

The issue seems to be with the USB port of the All-in-One printer that you own..because you are able to use another devices fine with computer USB ports.

To isolate the issue check the communication between computer and the printer once by following the below instructions:

Place any document on the scanner glass..

Follow the below steps to Scan using WIA:
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

If the above process fails to scan the document....

** Refresh the USB device drivers by following below instructions. **

1.Right-click My Computer and then click Properties.

2.Select the Hardware tab and then click Device Manager.

3.Click the Plus (+) sign next to Universal Serial Bus Controllers.

4.Click the USB Composite Device entry to highlight it, and then click Action and then click Uninstall. If a screen appears to confirm the deletion, confirm the deletion.

5.Disconnect the USB cable to the all-in-one, wait a couple seconds, and then reconnect the cable. This should restart Windows device detection (Plug and Play).

6.A New Hardware found screen may appear, click Next through all of the screens that appear for the Wizard to install the USB Composite Device. Click Finish once the wizard completes.

If the above process also doesnot works...refresh the usb by following below mentioned procedure:

1. Save and close all programs that are currently running.
2. Click Start, select Shut Down, and choose Restart the computer.
3. Press the F8 function key, this will display the Windows Startup menu.
4. Select Safe mode.
5. After Windows loads in Safe mode, right-click the My Computer icon and select Properties.
6. Select the Hardware tab and click the Device Manager button.
7. In the Device Manager Window, double-click the Universal Serial Bus controllers.
8. Right-click the device listed under Universal Serial Bus controller and select Uninstall.
9. Click OK to confirm the removal of the device.

NOTE: Repeat steps 8 and 9 until all the devices under Universal Serial Bus Controller are removed.

The USB port is now uninstalled.

Now, restart the system. The system automatically detects and reinstalls the USB port.

So if the issue still persists...the issue is sure with the USB port present in the All-in-One printer.


I wish you good luck..

Bill



He works best who works neither for money nor for fame nor for anything else
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Occasional Advisor
Pool_1
Posts: 7
Registered: ‎01-16-2009
Message 9 of 21 (1,983 Views)

Re: HP psc 1315 printing and scanning problem

Hi Bill

First i want to thank you for trying to help me with the problem i am having with PSC 1315.I followed the steps you mentioned and still i get the same thing.When i tried to scan using scanning and camera wizard it gave me "an error has occurred make sure your scanner is connected properly then try again".

I uninstalled composite USB device.When i opened HP director i found i lost many icons that were in there like the icons of scanning document and scanning picture.

I uninstalled/installed universal serial bus controllers for the 15th time and still the same.

I can use my USB mouse and digital camera so it is not a problem related to computer USB ports.I even got another USB cable for the all in one thinking it can be the problem with the cable but that didn't solve the problem.I still can't print or scan but i can copy.

Maybe if i deleted all HP files in the registry and HP folder in programs it would solve the problem.If you think it can help please i need detailed steps on how to delete registry files and HP folder because i am an ordinary computer user not a specialist.Thanks again.
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Advisor
Chandrakanth Wadgeri
Posts: 19
Registered: ‎01-24-2009
Message 10 of 21 (1,983 Views)

Re: HP psc 1315 printing and scanning problem

Hi,

Use the follow steps to completely uninstall the software.

The following steps will wipe printer and printer drivers from the computer:

A. Removing entries from Add/Remove programs.
B. Removing entries from Printers and Faxes folder.
C. Removing entries from Registry.
D. Removing folders from C:\Windows

A. Add/Remove Programs:
=======================
1. Click Start, Control Panel and double-click Add/Remove Programs.
2. If there is an entry relating to one of the printers, select it, then click Change/Remove.
3. Follow the dialog and "uninstall all" or "remove all" as appropriate.

Some "printer software" have programs that show up here and it will be a good idea to remove those before going any further.

B. Printers Folder:
===================
1. Click Start, Control Panel and double-click Printers and Faxes.
2. Delete all the Printers available, by right-click and selecting "delete" option.
3. Click File menu and select Server Properties.
4. Select the Drivers tab.
5. For each entry, select the entry and click Remove.

C. Windows Registry:
====================

Before modifying registry, take a backup of it.

1. Click Start and click on Run.
2. Type Regedit and from File menu, click on Export Registry.
3. Select "All" option for backing up every key of registry.
4. Give a destination file (say Regbackup) and save it on to the Desktop.
5. Now, click "+" beside HKEY_LOCAL_MACHINE\SYSTEM
6. Click "+" beside CurrentControlSet
7. Click "+" beside Control
8. Click "+" beside Print
9. Click "+" beside Environments
10. Click "+" beside Windows NT x86
11. Click "+" beside Drivers
12. Under this key, there will be the keys Version-2 and Version-3 (some may be absent, which is normal)
13. Click on each Version key to find contents in the right-window pane.
14. Delete all the sub-keys inside Version-2 and Version-3, but not these keys themselves.
15. From File menu, click exit.

D. Deleting Folders:
====================
1. Click Start, Run and type "cmd" (without quotes).
2. Key-in the following commands:

net stop spooler
net start spooler

3. Type exit.
4. Open Windows Explorer and navigate to:

%systemroot%\system32\spool\drivers\w32x86

NOTE: %systemroot% is usually C:\Windows, but it might be "winnt" or something else; this is set when the OS is installed.

5. Inside w32x86, there will be folders with the names 2 and 3 (some may be absent, which is normal)
6. Delete all of the files and sub-folders in each of the 2 and 3 folders, but not the folders themselves.
7. Inside w32x86, there may be other folders with names starting with "hewlett_packard", "hp" or something else; delete these folders also.
8. Restart the print spooler (as in 2nd step, above)
9. Restart the computer.

At this point, the system should be pretty well back to the way it was before any printers were installed. The printing subsystem is then "clean" and ready for printers to be added using printer drivers. Install the all-in-one software, now.

Once you uninstall the software. Use the below given weblink to reinstall the software.

I wish you Good luck...
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Occasional Advisor
Pool_1
Posts: 7
Registered: ‎01-16-2009
Message 11 of 21 (1,983 Views)

Re: HP psc 1315 printing and scanning problem

Hi Chandrakanth,

Thank you for answering my question and giving me the steps to follow.I will do as you mentioned above and i will let you know the result.Thanks again.
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Advisor
Chandrakanth Wadgeri
Posts: 19
Registered: ‎01-24-2009
Message 12 of 21 (1,983 Views)

Re: HP psc 1315 printing and scanning problem

If you have any issues please let me know so that I can assist you further.
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Occasional Visitor
Southern Cross
Posts: 3
Registered: ‎04-18-2009
Message 13 of 21 (1,983 Views)

Re: HP psc 1315 printing and scanning problem

Hello Pool, I know your post was from January 2009 but in having come across the same problem myself recently I stumbled across your post in one of my searches for a solution.

I want to ask if everything Chandrakanth Wadgeri suggested to do worked for you?

Like you, I too have uninstalled and installed about 15(hundred) times! and it is just SO frustrating that NOTHING seems to resolve this issue.

My initial efforts led to Live Help from the HP Tech team online yet each one of them wanted me to uninstall and install yet again, but of course none were prepared to wait the hour or ten it took to do this...and guess what...it never worked, so then you had to go back online to let them know it didn't work BUT you never got the same person twice AND to make things worse every new person told you something COMPLETELY and utterly different.

In the end I had to give up for fear I was going to end up in a straight jacket and padded room. The stubborn streak in me just won't give up though as I believe it must be an in-your-face simple solution. More importantly than my stubborn streak is the plain, simple fact that I NEED MY HP PSC 1315 and I need it to work as beautifully and effortlessly as it always did. I don't think that's too much to ask.

...and to anyone out there who thinks they can resolve this by suggesting it is the HP PSC or the computer or the USB port or the USB cable or the driver...it is none of these. These have all been tested independantly of each other and all work fine. I thought it was a registry problem but following Chandrakanth Wadgeri steps of modifying the registry it still does not work.

To me it seems evident that what has happened is that the HP PSC and the computer no longer communicate with each other the way they used to - something has been lost, or removed or jumbled up. There has been a suggestion that it might be Norton Anti Virus (which I run on my Windows-based laptop). I am starting to think the same because when I re-install the HP software and driver the system runs quite sluggishly but when HP is uninstalled the system runs faster (and yes, I disabled NAV during uninstall and install processes).

I do know that NAV clashed with Microsoft Internet Exlporer 7 and they had to find a way around it...so it seems there is evidence that NAV can interfere with programmes.

My other question to Pool is - do you also run NAV on your system? If so, there could definitely be something in this...if not then back to square one I guess.

But come on people...we have flown men to the moon, we have cloned sheep, we have grown human body parts for goodness sake - THERE MUST BE A SOLUTION TO THIS simple yet mind warpingly frustrating 'bug'! I have exactly the same issues as Pool did or does.

PLEASE HELP! I have wasted WAY too much precious time on this but unfortunately I must resolve it as I really need to print and scan.

Thanks in advance.

...oh and yes, my system is clean and defragmented too...
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Occasional Visitor
E R GREENBERG
Posts: 2
Registered: ‎05-07-2009
Message 14 of 21 (1,983 Views)

Re: HP psc 1315 printing and scanning problem

Am having a similar problem that is not remedied by any of the approaches that you all have tried. Scan diagnostics message is "A necessary key in registry is not present or does not have expected value" and advises reinstalling software, but of course that doesn't help. After reinstalling software I was able to scan using the MS utility, but the quality was rubbish. Luckily I am about out of ink, and we need an anchor for our canoe, but if anyone has a better solution I'd welcome it.
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Occasional Visitor
Southern Cross
Posts: 3
Registered: ‎04-18-2009
Message 15 of 21 (1,983 Views)

Re: HP psc 1315 printing and scanning problem

Hi E R GREENBERG - thanks for the laugh! But please don't use the HP device as an achor for your canoe just yet. My issue seems to have finally resolved itself after a couple of months of troubleshooting (with big chunks of time leaving it dormant after getting to the same stage as you, only I don't have a canoe).

My belief is that this problem has been caused by a system or software update, I don't know if this conflict came from a Microsoft update (I use Microsoft XP), or Symantec (I use Norton anti-virus), or from HP, or from my ISP but anyway after following these steps from Microsoft I am now a happy camper who can finally print and scan again. Other things I suggest you do first are:
- shut down the HP device for a good length of time,
- uninstall HP software and driver again (if you haven't already),
- do a system clean and possibly even defragment your hard drive.

When you are ready to follow the steps do it without having re-installed the software or driver (this can come later) but make sure the HP device is powered on but not connected to the computer yet. NB: in Step1 #7 the 'removable usb storage device' refers to the HP device. Also, where I had previously disabled my anti-virus during any uninstall/re-intalls this time around I did not and finally after you follow the steps, the system will say 'Found New Hardware' and will prompt you to install the necessary software and driver so just follow those steps once they come up. Basically this means doing it backwards as normally you would install the software and wait for the prompt to connect the device via the usb cable, this way you connect the device via the usb cable before you re-install the software and driver.

Step1

Remove and reinstall all USB controllers

To remove and reinstall all USB controllers, follow these steps:

1. Click Start, click Run, type sysdm.cpl in the Open box, and then click OK.

2. Click the Hardware tab.

3. Click the Device Manager button.

4. Expand Universal Serial Bus controllers.

5. Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.

6. Restart the computer, and then reinstall the USB controllers.

7. Plug in the removable USB storage device, and then test to make sure that the issue is resolved.

Step2

Disable power management of the USB hub

1. Click Start, click Run, type Devmgmt.msc, and then click OK. The Device Manager window opens.

2. Expand Universal Serial Bus controllers.

3. Right-click a USB Root Hub in the list, and then click Properties. The USB Root Hub Properties dialog box is displayed.

4. Click the Power Management tab.

5. Click to clear the Allow the computer to turn off this device to save power check box, and then click OK.

6. Repeat steps 3 through 6 for each USB Root Hub in the list.

7. On the Action menu, click Scan for hardware changes.

Windows XP recognizes the new device.
8. Close the Device Manager window.

Good luck and I hope this works for you.
Regards,
Gaby

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Occasional Visitor
E R GREENBERG
Posts: 2
Registered: ‎05-07-2009
Message 16 of 21 (1,983 Views)

Re: HP psc 1315 printing and scanning problem

Thank you, Gabriella. I'll try all that when I get some time free and after the device sits unpowered for a few days. Right now my computer is hung up from the last try at a software re-install; it detects the PSC1315 but can't get to the last step of installing.
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Occasional Visitor
Southern Cross
Posts: 3
Registered: ‎04-18-2009
Message 17 of 21 (1,983 Views)

Re: HP psc 1315 printing and scanning problem

Hi again E R GREENBERG, yeah, if you knew how many times mine 'almost' worked...sometimes it would even start printing...but then just protest and sieze up a quarter of the way through! Mind you I did have problems printing multi-page documents this last time around, so am currently printing multi-page documents one page at a time because I don't want to freak it out. However, my Microsoft guy has given me steps to troubleshoot that as well - as it may just be a simple setting, such as spooling or some such thing...for now though I am happy to leave things the way they are and it may even be that there is no longer a problem printing multiple pages...I'm just to battle weary to go there.
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Occasional Visitor
kangkong
Posts: 2
Registered: ‎08-01-2009
Message 18 of 21 (1,983 Views)

Re: HP psc 1315 printing and scanning problem

same unit hp psc 1315 all-in-one. my problem is my printer cannot detect in my computer..i also download the latest version of driver uninstalled/reinstalled but nothing happens...i also change the usb cable and uninstalled the usb composite but there is no new found hardware for printer i followed all the steps in the driver..and the on/resume had no light but the others have what im going to do pls can you help me..i will throw this hp printer damn it!!!!
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Occasional Visitor
pramod gupta_1
Posts: 1
Registered: ‎08-18-2009
Message 19 of 21 (1,983 Views)

Re: HP psc 1315 printing and scanning problem

My PSC 1315 will not print or even photocopy. It does not give any error. Even when photocopying, which in the past I have done with PC off, it takes the blank page but it comes out blank. Same with printing, it takes in the blank page, but comes out blank. No errors displayed. The cartridges are fine, and have worked before. Does not say replace cartridge.
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Occasional Visitor
Sandra Byrne
Posts: 2
Registered: ‎06-10-2011
Message 20 of 21 (1,983 Views)

Re: HP psc 1315 printing and scanning problem

I am having the same problems as Pool. Did all the deleting of the suggested files by Chandrakanth Wadgeri - thank you for the detailed instructions. Have just tried to reload the psc1315 software from the disc provided and the disc whirrs away but nothing comes up on the screen!! I deleted EVERYTHING - all previous printers. everything to do with hppsc1315, including the downloaded Full version of the software and drivers from the hp.com website. So what now? Software won't load!

Note: I tried connecting this psc to another computer and it loaded the hardware easily and the software disc produced instructions on the screen, but aborted halfway through because of administrative rights on this computer. To me, this shows there is nothing wrong with the psc as such (the hardware). There has got to be something wrong with the software. What do I do? I am beside myself with frustration. Wanted to ditch it and buy another one today - but realised there is nothing wrong with the hardware. How can I make it work LIKE IT USED TO?
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Occasional Visitor
Sandra Byrne
Posts: 2
Registered: ‎06-10-2011
Message 21 of 21 (1,984 Views)

Re: HP psc 1315 printing and scanning problem

I am giving up! I have tried everything - disabling start-up programmes, downloading software from the web - extracts files from download but will not install, reinstalling from CD-ROM - E drive shows what files are on CD but will not install. Can anybody tell me what is wrong please? Is it my laptop? Anybody? Please help asap - I have spent WAY too much time on trying to get this psc to work (2 days)!!! Shall I just bin it - but will another one work on my laptop?
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