HP Photosmart 2170 All In One Printer--FAX & Scan Issues (142 Views)
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Occasional Contributor
Steve F_1
Posts: 7
Registered: ‎08-31-2005
Message 1 of 2 (142 Views)

HP Photosmart 2170 All In One Printer--FAX & Scan Issues

Hi
I am using this printer in wireless mode with an Inspiron E1505, and running WIndows XP SP2.I have McAfee Viruscan and Personal Firewall running as well as Spysweeper.

I can print with no problems, however, when scanning I can only scan one page. When attempting to scan the second page, I do not get a prompt to allow me to do so.
When FAXing I can only FAX one page. If I attempt to FAX more than one page the FAX does not send any pages.

I'd appreciate any assistance with FAX and Scan because this printer has been problematic for the 3 years I've owned it.
Thanks,
Steve
Regular Advisor
_marichelle_
Posts: 66
Registered: ‎05-14-2008
Message 2 of 2 (142 Views)

Re: HP Photosmart 2170 All In One Printer--FAX & Scan Issues

hi there,

I think this is the solution to your problem.
Look for HP director on your desktop or go to start>all programs> HP> HP Director

To scan multiple pages, the setting must be enabled in the Director.
Follow these steps to check the scan settings and enable multiple page scanning:

In the Director , click Settings .
Click Scan Settings and Preferences .
Click Scan Picture Settings .
Click the Preferences tab.
Click Prompt for Additional Pages after Each Scan from Glass , and then click OK .



Goodluck!


http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01173416&cc=us&dlc=en&lc=en&jumpid=reg_R...
I'm sure there are answers somewhere. We just have to look at the right direction.
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