06-02-2008 06:22 AM
06-10-2008 06:56 AM
Have you tried doing a power drain when it does? Like unplug the power cord from the printer and power outlet then push the on button on the printer for let's say 30 sec?
Scanning requires a lot of electricity.
06-23-2008 07:02 AM
- Changed version of Adobe - used Foxit PDF reader also
- Changed locations on the file share
- unplugged printer (as mentioned works for a day or two until corrupt pdf's show up again)
The worst part is the scanner does not even give you a clue that the PDF is bad - you only find out after you try to access the file (which could be several days later in my case) - pain in the butt.
Is there a fix?
07-02-2008 07:31 AM
Here is why the pdf file is called corrupt by Adobe Reader:
Opening the problematic pdf file in a text editor such as wordpad and comparing to a functional pdf file shows what the problem is. The problematic pdf file is missing that last bit of trailer information. PDF files are composed of compressed streams of information along with text information. The invalid pdf file is missing trailer information including the cross reference table. An example of this missing information (taken from a good pdf file that the printer produced) is shown below. If you are not familiar with the content of a pdf file, then a good description of the structure of a pdf file can be found here http://www.planetpdf.com/developer/article.asp?Con
Example end of file from good pdf from printer that bad pdf is missing:
0000000000 65535 f
0000405975 00000 n
0000406025 00000 n
0000000016 00000 n
0000107768 00000 n
0000107866 00000 n
0000107898 00000 n
0000108066 00000 n
0000195546 00000 n
0000195644 00000 n
0000195676 00000 n
0000195857 00000 n
0000305726 00000 n
0000305826 00000 n
0000305861 00000 n
0000306032 00000 n
0000405657 00000 n
0000405757 00000 n
0000405792 00000 n
/Root 1 0 R
I have contacted HP about this and I'm currently waiting for a case manger to call me back. The first one I talked to claimed it was an Adobe problem and that Adobe was creating the pdf file. Since I have this problem when using Direct Digital Filing and when scanning to a memory card/USB drive inserted directly into the printer, there is no way that Adobe was creating a pdf file. In fact, I only have Adobe Reader installed, so there is not way this could be an adobe problem. But he did not seem to understand that.
07-02-2008 07:42 AM
07-02-2008 08:09 AM
Additionally, I have come to find out that I cannot scan a pdf to the memory card readers located in the front of the AIO unit - I get a General Failure. This is when I scan it to an SD card or USB. Now I can scan a JPG to the SD card, but I still get a general failure when I scan it to the USB. I wonder if this is somehow related.
RMoss - you have no issues scanning a PDF to a USB drive (other than the 8 page bug?) I cannt scan a pdf to a memory card at all - I always get "General Failure"
07-02-2008 08:51 AM
I too got the general failure message at one point, but I found that performing a partial reset of the printer fixed the general failure. Here is text copied from hp's site on doing the partial reset:
Performing a partial reset
1. Unplug the power cord from the HP All-in-One.
2. Wait for 20 seconds.
3. Press and hold # and 3 while plugging in the power cord to the HP All-in-One.
4. Release the buttons after the HP All-in-One starts up.
5. The HP All-in-One will now be reset to factory defaults.
There is also a more thorough reset that can be done by substituting # 6 for # 3 in the above instructions, but this didn't clear up my corrupt pdf file problem.
Hope that helps your general failure. I did hear back from an executive case manager who said he would report my issue to someone who does weekly conference calls with engineering to investigate the issue. I encourage you to also insist that it be reported as a problem to their engineers so that a firmware fix will occur. The more people reporting it means there is a greater chance it will be fixed.
It seems that the case manager and executive case manager that I talked with were unaware that this officejet can act as a stand-alone scanner. I think they finally understood that it was.
07-02-2008 09:33 AM
Still having inconsistent invalid scan to pdf errors.
07-02-2008 11:55 AM
Funny how the users on the forums are more help than the Tech support! Kinda sad really...
I have still not heard back from HP on my issue - it has been 4 days and they said they would get back to me in 2 or less. I will ring them up again to see if I can light a fire!
07-21-2008 06:31 AM
07-22-2008 06:17 AM
07-24-2008 11:09 AM
I am losing what little hair I have left by pulling it out over the stress in dealing with HP support.
07-31-2008 05:18 AM
Documentation on Steps and Firmware Download:
Hope this helps everyone!
FYI - our office printer is networked wirelessly and it recognized it fine for the firmware pc-to-printer download. Your printer will be offline for 2-5 minutes during the firmware upgrade.
10-22-2008 10:48 AM
The firmware update is far better!!!
Many thanks to all who helped drive this through HP and getting it posted here. You have done a great service for the rest of us!
Has anyone been able to determine if this fix does (or does not) address the "General Error" sometimes encountered when scanning in addition to the corrupt PDF? I have found that a power ddrain generally fixes this issue, but it would be nice if it went away!
10-29-2008 05:42 AM
Tim- since finding this firmware update and installing it over the network, every single document that returned a "corrupt PDF" error was rescanned to test. Not one returned that error again. So, I believe it is safe to assume that the firmware update resolved that issue.
As far as the "General Error" that you mentioned, we had a few of those in our office from time to time (not as many as the "Corrupt PDF" error, however). We have not experienced any of those at all since the firmware update.
I believe this is a total fix (at least it is here).
01-03-2014 07:33 AM
Having the same problem. Clicked the link for the firmware update and it seems to be expired. The only firmware updated available on the HP site is to fix the printing of an extraneous page after printing the intended page. Can anyone help with this?
I've tried the power down thing. Doesn't work. I've tried factory reset using # 3 while powering up. Nothing works.
Any help would be appreciated.