07-20-2009 09:35 AM
Scanner Error 5
Turn Power Off then On to reset.
Recycling the power does not reset the printer and during the initialization, the scanner bar does not seem to function quite as expected, so it does appear to be a hardware issue, however the users are still able to send print jobs from their workstations.
This occurred suddenly and with no apparent cause. Has anyone had this issue and any suggestions appreciated!!
07-26-2009 07:35 AM
07-27-2009 03:40 AM
Current status of the multi-function unit is that it's been sent to an HP authorized repair depot.
07-30-2009 01:59 PM
HP nicely sent out a replacement unit (refurbished) and extended my warranty by 3 months. The replacement arrived the very next day, set it up, and everything was working fine until we scanned something and saw huge streaks. Thats when I noticed the smaller glass plate of the scanner was cracked.
Contacted HP, again, and they said they'd have to get both printers back before they ship a 3rd. When I explained the impact of not having a printer for several days on our small biz, they said they could ship the 3rd printer, as long as I secured it with a credit card. That worked for me!
The 3rd printer arrived, today. Everything checked out fine. I found the CSRs to be supportive once I explained your situation to them.
07-31-2009 03:48 AM
I have in the past been able to do what HP calls an Express Exchange where they send out a printer and when I get it I send my old one back but for some reason they wouldn't do that this time (even though this printer was only received in Jan 09). They advised me I don't have that kind of support?? I didn't buy it or whatever?? Not sure what they're talking about here as I never did anything different when I bought this unit from what I've done when I bought previous units, so who knows?
Anyway, I had to ship the item to a repair depot in Ontario and it will hopefully be back today. Incidentally, I've had to pay the shipping both ways, so I'm not terribly impressed with the service on this printer this time and it will undoubtably influence my decision when I need to purchase another printer or computer or server.
Anyway - thanks for all the responses.