Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw (4906 Views)
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Occasional Collector
Posts: 1
Registered: ‎01-28-2014
Message 1 of 18 (4,990 Views)

HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

I have a brand new MFP and I can't fax from my computer. I was able to do this with my previous HP OfficeJet 8500 wireless. It's the same computer and the same wiring. The only thing that has changed is my printer.

 

I receive

 

HP LaserJet Send Fax Fatal Error

Unable to communicate with the device

The device may be disconnected, powered off, or its network settings may have changed

 

Any ideas?

HP Pro
Posts: 691
Registered: ‎09-18-2011
Message 2 of 18 (4,922 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

Please confirm if the full software installation of M425dw was successfull without any errors.

 

Certain times multiple device installations on single computer might cause software/driver conflict and functions like scan and fax could be affected.

 

Hope that you have uninstalled software/driver for your earlier device and installed full solution for M425dw.

 

 

 

Please mark the post that solves your problem as Accepted Solution
Click the Kudos star if this was helpful. Thank You!

(Although I am an HP employee, I am speaking for myself and not for HP)
Occasional Visitor
Posts: 1
Registered: ‎01-29-2014
Message 3 of 18 (4,910 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

yes everything installed correctly and there are no other devices installed.
HP Pro
Posts: 691
Registered: ‎09-18-2011
Message 4 of 18 (4,906 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

Please provide details about device's connectivity method with your computer.  Are you able to send faxes if initiated from device's control panel?  Are all other functions (print, scan , copy)  working fine without any errors?

Please mark the post that solves your problem as Accepted Solution
Click the Kudos star if this was helpful. Thank You!

(Although I am an HP employee, I am speaking for myself and not for HP)
Occasional Visitor
Posts: 2
Registered: ‎02-13-2014
Message 5 of 18 (4,839 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

[ Edited ]

I have exactly the same problem.  In my case things were workng fine for a few weeks after a fresh install of the new printer.  Now multiple computers in my small business are not able to fax out directly.  We can fax from the machine and printing functions are working fine.

 

Thanks for any help. 

My machine is a laserjet pro 400 MFP

HP Pro
Posts: 691
Registered: ‎09-18-2011
Message 6 of 18 (4,822 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

Generally uninstall and fresh install with full software should resolve these issues.

Please mark the post that solves your problem as Accepted Solution
Click the Kudos star if this was helpful. Thank You!

(Although I am an HP employee, I am speaking for myself and not for HP)
Frequent Visitor
Posts: 5
Registered: ‎02-17-2014
Message 7 of 18 (4,791 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

Are you by any change working with Windows 8.1?

With Windows 8.1 this is a known problem without any workaround for it.

I have the same problem with the M475DW.

On several forum's here this problem is mentioned and for now there is no solution until there probably is an update of the HP software.

Frequent Advisor
Posts: 48
Registered: ‎12-23-2013
Message 8 of 18 (4,734 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

 

There are 2 parallel discussions on this:

 

http://h30499.www3.hp.com/t5/Multifunction-and-All-in-One/MFP-M475DW-and-problem-faxing-with-Windows...

 

HP are FULLY aware of the incompatibility of the printers with Windows 8.1; it relates to an issue with internet explorer.

 

 

Frequent Advisor
Posts: 48
Registered: ‎12-23-2013
Message 9 of 18 (4,732 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

Occasional Visitor
Posts: 1
Registered: ‎04-16-2014
Message 10 of 18 (4,384 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

Just registered to confirm, We have the same issues in our company with the HP LaserJet Pro 400 MFP M425dn.

 

Send fax is working normaly on a computer running Windows Xp, Windows 7 64 bit (updates off), but on the Windows 8.1 update 1 I get a Fatal Error Unable to communicate with the device as mentioned above.

 

thanks, ClaxtonHouse for making a stand (as seen in the other topic)

http://h30499.www3.hp.com/t5/Multifunction-and-All-in-One/LaserJet-M570dn-CZ271A-MS-Patchday-Novembe...

 

Hp really needs to sort this out, its a needed feature of the mentioned MFPs.

Frequent Visitor
Posts: 5
Registered: ‎02-17-2014
Message 11 of 18 (4,349 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

There's even a third paralel discussion about this problem. This discussion started 6 months ago and there is no solution available:

http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Problems-with-your-HP-printer-after-up...

 

 

Occasional Visitor
Posts: 2
Registered: ‎01-01-2009
Message 12 of 18 (3,904 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

I found this:

 

Fax from PC: unable to communicate with the device.

‎04-06-2014 03:58 PM

Let me share my experience. I had the same problem with LaserJet 400 MFP. After downgrading to IE10, it was working for a week and then it stopped, giving me the Unable to communicate with the device  error message. Since I was already on IE10, I decided to go further and downgrade to IE9, but the same problem. This was happening on two machines running both 32- and 64-bit Win 7.  Since it was working before, I thought this is definitely related to the network, despite the fact that I was able to print, scan and fax from the printer itself.

 My solution:

I went to the printer's web gui, by typing it's IP address in a browser. Went to Networking | IPv4 Configuration and noticed it was set to DHCP. So the IP address must have changed over the week. I was still able to print, because the port in the printer's properties was set to use the Host Name rather than the IP. Maybe the PC to Fax feature doesn't like Host Names.

 I changed the network settings to Manual and set a Static IP address.

Went to Devices and printers | Right-click the HP LaserJet Printer (not the fax) | Printer Properties | Ports

Clicked Configure Port under the HPLaserJet400...., and changed the "Printer Name or IP address" from the Host Name to the actual IP. Clicked OK and opened up HP Send Fax. It opened up right-away. I also opened up a document and printed it to the HP ... Fax and the Send Fax feature fired up again!

Frequent Advisor
Posts: 48
Registered: ‎12-23-2013
Message 13 of 18 (3,670 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

 

My 570 dw is now working on Send Fax. Having spent 6 months lobbying HP Support, they have provided a fix that does work on the Laserjet pro 500 570dw:

 

http://h30499.www3.hp.com/t5/Multifunction-and-All-in-One/LaserJet-M570dn-CZ271A-MS-Patchday-Novembe...

 

 

HP are fully aware of the incompatibility of ranges of their printers with Windows 8.1 (IE 11)

 

 

Frequent Visitor
Posts: 4
Registered: ‎01-23-2014
Message 14 of 18 (3,064 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

is there a fix for the HP LaserJet Pro 400 MFP M425 (Windows 8/8.1)?
Regular Visitor
Posts: 1
Registered: ‎12-10-2014
Message 15 of 18 (1,420 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

I have an HP Laserjet Pro 400 M425dn.  I am connected to a wired company network, running IE10 and Windows 7-64 bit (Enterprise).  I have had this All-In-One unit for some time (couple of years?).  When I installed the software, everything worked well.  Recently, I get the same fatal error message I have been reading about in this forum when I try to fax from the desktop.  Printing and scanning work perfectly but an attempt to fax from desktop returns the "Unable to communicate with device:  Device may be disconnected, powered off or its network settings may have changed".  It would seem to me that if any of these conditions existed, I wouldn't be able to print or scan.  I can fax from the control panel on the device, so I know it is working.  I have a very capable IT department that can usually fix any problem but this one has them stumped.  We have tried everything suggested in the forums; Un-installed and reinstalled the software, made the fax my default printer, entered the IP address instead of the device name in the device settings,  re-booted the device and the computer (this has been going on for some time and the computer gets re-booted daily).  None of these suggestions have worked.  There have been no major upgrades or changes in the operating system since this was first installed other than maybe the Java version (Currently V6.32).  In all my reading, I have not seen any solution to this issue and some of the posts are quite old.  Can you give me any new suggestions or fixes for this problem?   Thank You

Visitor
Posts: 4
Registered: ‎12-16-2013
Message 16 of 18 (1,365 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

Xylem_RussW, Check out my last post on page 3 in the following thread

http://h30499.www3.hp.com/t5/Multifunction-and-All-in-One/LaserJet-M570dn-CZ271A-MS-Patchday-Novembe...

 

This worked until the December patches have again broken send fax. I have not yet figured out which is the offending patch. I am really not cool with having to unistall critical security patches to get this software to work but I dont have any alternatives at this point.

 

It's a shame because this network fax solution was so simple and easy to configure and use butI am pretty well ready to throw the towl in with hp and find a replacement network fax solution.

 

If you find a fix for this or have suggestions for an alternative please post them.

 

 

Occasional Visitor
Posts: 3
Registered: ‎02-17-2015
Message 17 of 18 (527 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

I need same SendFax fix for my M276NW.   Rolling back IE is not a good solution.  HP needs to publish an update that fixes this.

Occasional Visitor
Posts: 1
Registered: 3 weeks ago
Message 18 of 18 (296 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

Did someone found a solution at HP?

 

I just found out this issue is almost a year old and HP did not provide any fix....

 

What a shame.

 

 

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