HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw (3278 Views)
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Occasional Collector
RaphaelFreeman
Posts: 1
Registered: ‎01-28-2014
Message 1 of 14 (3,278 Views)

HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

I have a brand new MFP and I can't fax from my computer. I was able to do this with my previous HP OfficeJet 8500 wireless. It's the same computer and the same wiring. The only thing that has changed is my printer.

 

I receive

 

HP LaserJet Send Fax Fatal Error

Unable to communicate with the device

The device may be disconnected, powered off, or its network settings may have changed

 

Any ideas?

HP Pro
Askme
Posts: 691
Registered: ‎09-18-2011
Message 2 of 14 (3,222 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

Please confirm if the full software installation of M425dw was successfull without any errors.

 

Certain times multiple device installations on single computer might cause software/driver conflict and functions like scan and fax could be affected.

 

Hope that you have uninstalled software/driver for your earlier device and installed full solution for M425dw.

 

 

 

Please mark the post that solves your problem as Accepted Solution
Click the Kudos star if this was helpful. Thank You!

(Although I am an HP employee, I am speaking for myself and not for HP)
Occasional Visitor
RaphaelFreeman1
Posts: 1
Registered: ‎01-29-2014
Message 3 of 14 (3,210 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

yes everything installed correctly and there are no other devices installed.
HP Pro
Askme
Posts: 691
Registered: ‎09-18-2011
Message 4 of 14 (3,206 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

Please provide details about device's connectivity method with your computer.  Are you able to send faxes if initiated from device's control panel?  Are all other functions (print, scan , copy)  working fine without any errors?

Please mark the post that solves your problem as Accepted Solution
Click the Kudos star if this was helpful. Thank You!

(Although I am an HP employee, I am speaking for myself and not for HP)
Occasional Visitor
mardkins
Posts: 2
Registered: ‎02-13-2014
Message 5 of 14 (3,139 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

[ Edited ]

I have exactly the same problem.  In my case things were workng fine for a few weeks after a fresh install of the new printer.  Now multiple computers in my small business are not able to fax out directly.  We can fax from the machine and printing functions are working fine.

 

Thanks for any help. 

My machine is a laserjet pro 400 MFP

HP Pro
Askme
Posts: 691
Registered: ‎09-18-2011
Message 6 of 14 (3,122 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

Generally uninstall and fresh install with full software should resolve these issues.

Please mark the post that solves your problem as Accepted Solution
Click the Kudos star if this was helpful. Thank You!

(Although I am an HP employee, I am speaking for myself and not for HP)
Frequent Visitor
CWEdgar
Posts: 5
Registered: ‎02-17-2014
Message 7 of 14 (3,091 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

Are you by any change working with Windows 8.1?

With Windows 8.1 this is a known problem without any workaround for it.

I have the same problem with the M475DW.

On several forum's here this problem is mentioned and for now there is no solution until there probably is an update of the HP software.

Frequent Advisor
ClaxtonHouse
Posts: 48
Registered: ‎12-23-2013
Message 8 of 14 (3,034 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

 

There are 2 parallel discussions on this:

 

http://h30499.www3.hp.com/t5/Multifunction-and-All-in-One/MFP-M475DW-and-problem-faxing-with-Windows...

 

HP are FULLY aware of the incompatibility of the printers with Windows 8.1; it relates to an issue with internet explorer.

 

 

Frequent Advisor
ClaxtonHouse
Posts: 48
Registered: ‎12-23-2013
Message 9 of 14 (3,032 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

Occasional Visitor
MatejKemo
Posts: 1
Registered: ‎04-16-2014
Message 10 of 14 (2,684 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

Just registered to confirm, We have the same issues in our company with the HP LaserJet Pro 400 MFP M425dn.

 

Send fax is working normaly on a computer running Windows Xp, Windows 7 64 bit (updates off), but on the Windows 8.1 update 1 I get a Fatal Error Unable to communicate with the device as mentioned above.

 

thanks, ClaxtonHouse for making a stand (as seen in the other topic)

http://h30499.www3.hp.com/t5/Multifunction-and-All-in-One/LaserJet-M570dn-CZ271A-MS-Patchday-Novembe...

 

Hp really needs to sort this out, its a needed feature of the mentioned MFPs.

Frequent Visitor
CWEdgar
Posts: 5
Registered: ‎02-17-2014
Message 11 of 14 (2,649 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

There's even a third paralel discussion about this problem. This discussion started 6 months ago and there is no solution available:

http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Problems-with-your-HP-printer-after-up...

 

 

Occasional Visitor
Leader1144
Posts: 2
Registered: ‎01-01-2009
Message 12 of 14 (2,204 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

I found this:

 

Fax from PC: unable to communicate with the device.

‎04-06-2014 03:58 PM

Let me share my experience. I had the same problem with LaserJet 400 MFP. After downgrading to IE10, it was working for a week and then it stopped, giving me the Unable to communicate with the device  error message. Since I was already on IE10, I decided to go further and downgrade to IE9, but the same problem. This was happening on two machines running both 32- and 64-bit Win 7.  Since it was working before, I thought this is definitely related to the network, despite the fact that I was able to print, scan and fax from the printer itself.

 My solution:

I went to the printer's web gui, by typing it's IP address in a browser. Went to Networking | IPv4 Configuration and noticed it was set to DHCP. So the IP address must have changed over the week. I was still able to print, because the port in the printer's properties was set to use the Host Name rather than the IP. Maybe the PC to Fax feature doesn't like Host Names.

 I changed the network settings to Manual and set a Static IP address.

Went to Devices and printers | Right-click the HP LaserJet Printer (not the fax) | Printer Properties | Ports

Clicked Configure Port under the HPLaserJet400...., and changed the "Printer Name or IP address" from the Host Name to the actual IP. Clicked OK and opened up HP Send Fax. It opened up right-away. I also opened up a document and printed it to the HP ... Fax and the Send Fax feature fired up again!

Frequent Advisor
ClaxtonHouse
Posts: 48
Registered: ‎12-23-2013
Message 13 of 14 (1,970 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

 

My 570 dw is now working on Send Fax. Having spent 6 months lobbying HP Support, they have provided a fix that does work on the Laserjet pro 500 570dw:

 

http://h30499.www3.hp.com/t5/Multifunction-and-All-in-One/LaserJet-M570dn-CZ271A-MS-Patchday-Novembe...

 

 

HP are fully aware of the incompatibility of ranges of their printers with Windows 8.1 (IE 11)

 

 

Frequent Visitor
SheriffBart
Posts: 4
Registered: ‎01-23-2014
Message 14 of 14 (1,364 Views)

Re: HP LaserJet Send Fax Fatal Error with LaserJet Pro 400 M425dw

is there a fix for the HP LaserJet Pro 400 MFP M425 (Windows 8/8.1)?
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.