02-03-2009 02:50 PM
Please help solve this problem
03-27-2009 07:26 PM
I upgraded the firmware and reset the printer and it still freezes after being idle for even after 1 hour. Only way to print again is to unplug the power and turn the power back on.
04-14-2009 05:17 PM
04-15-2009 09:19 AM
04-22-2009 03:14 PM
04-22-2009 03:34 PM
After explaining the problem and providing the model number the tech arranged for a replacement. He did not even go through any trouble shooting. He said it would be a refurbished unit without any toner or trays or cables and I should take all of those parts from my unit before returning. however, when it arrived it was brand new with all parts. It also works perfectly. Nice job by HP!
05-06-2009 06:44 PM
Hopefully HP will honor their warranty and realize this is a common problem.
05-07-2009 07:20 AM
05-31-2009 06:06 AM
From what I have been hearing the Formatter Boards on this printer seem to be problematic...is this the reason for my problem?
I haven't had this printer for even a year - is this covered under warranty??
also to the person who said HP replaced your unit - did they ask you to pay to ship it to them, my only issue is that these aren't light machines and I paid $60 bux for mine after rebate and i don't feel like paying almost that much just to ship the thing to potentially get a Refurb...I paid for a NEW item.
05-31-2009 06:56 AM
I did this about a month ago. So far, the printer's working.
05-31-2009 04:38 PM
06-24-2009 08:03 AM - last edited on 07-04-2011 11:09 PM by RASHMI
Same thing. Tried flashing new firmware. Now no "ready" light.
HP shipping new next business day. As above, required credit card for deposit.
09-29-2009 10:49 AM
I called HP Support.
Since my warranty period had expired (2 months ago), they suggested I locate a service center or opt for the out of warranty service, before with proceeding to determine what the issue was. With persuasion I was able to get a one time courtesy assistance. It was determined I would need a replacement machine, but, at an out of warranty cost of $179.00 +tax.
Just thought I would share my experience.
10-16-2009 01:56 AM
02-23-2010 07:15 AM
I fid up of this printer.
03-04-2010 11:18 AM
03-04-2010 11:45 AM
They wanted me to pay for shipping but I simply asked them if that made sense to them. I live in BC and they wanted me to ship it to Ontario. They emailed me a pre-printed waybill.
They fixed it at their cost and paid to ship it back BUT in the meantime I had to recommission my old printer and fax and had to pay $90 for new toner.
Then, they returned my original machine as I checked the serial number so I was pleased that I didn't get someone elses machine BUT they kept my brand-new toner! I called to get it replaced but that was two months ago and it hasn't arrives.
HP is selling printers with a known problem and they will not refund your money. I suggest not accepting their poor customer service and insist on getting them to repair it, completely at their cost.
And by the way, I also own other HP products and I will re-consider the HP brand the next time I need to buy something.
07-01-2011 08:01 AM
Had the same issue. They extended the warranty on the formatter. Was originally told the exchange option (where they send you a printer and you send them back the bad one) was $69. After asking to speak with a manager they finally waived the fee for the exchange (manager didn't even get on the phone).
07-03-2011 08:39 AM
Yes, HP has a service note for this unit and will repair it at no cost if you bring it to an authorized service provider. The formatter can, however, be repaired most times by users using a baking method (no joke). Your remove the formatter (link to service manual below) and remove any tape by the memory slot and remove any chip if present in the memory slot. Now take the board and place in a baking pan chips up and propped up so the bottom of the board does not touch the pan. Prehead a good oven (regulated) to 350F (177C) and when the oven is ready, place the pan with the board in the oven and leave in the oven for 8 minutes. Remove and let cool for 15 minutes, put back in the printer and the printer should work just fine. Note only the formatter needs to be baked. Do not bake the modem if you have one and of course remove the formatter with the unit unplugged from the power source.
07-14-2011 06:00 PM
I did the bake job as instructed by David and so far was successful, Not realy that hard to do.
If it piles up again I'll see if I can post again.
01-04-2014 06:39 AM
So its been a couple years since this thread was active, but had the same problem on my M1536dnf. Found the manual to disassemble and removed the formatter board. Baked it as indicated and all is well. So, this good information lives on and is still appreciated in 2014.