06-11-2009 11:49 AM
Solved! Go to Solution.
06-11-2009 05:39 PM
you need to access to the scanner unit by removing the top part of the machine. All the lenses in the scanner unit need to do a pecfect cleaning in order to get it to work again.
06-11-2009 05:45 PM
the issue is with the flatbed scanner assembly... you need to replace the flatbed scanner assembly...
I am an HP Employee.
Please mark the post that solves your problem as Accepted Solution.
Click the Kudos star if this was helpful. Thank You!
06-11-2009 07:32 PM
06-12-2009 10:33 AM
Your suggestion did the trick! I'm very thankful because I was about to through the damn thing out or atleast buy a new scanner. Thank you very much for saving a lot of money with your terrific help!
10-26-2009 07:59 PM
I pulled apart the scanner and cleaned the glass and this resolved the issue.
On the back of the scanner glass there is a homing area so the scanner knows where to stop. The scanner is about 5 years old, so just the glass just got a tad mucky underneath over time.
08-15-2010 11:21 PM
Your solution works! Thank you very much! It sounds so technical but actually not, few of us in office without any IT technical experience did it!
Thansk & Regards,
02-28-2011 11:14 AM
Thanks for that. The error was driving me crazy. I went down the rabbit hole with the "computer must always be on" solution -- it was dirt on the mirror, 3 dirty Qtips.
10-28-2011 10:23 PM
Davidzuts your fix although a few years old now works a treat, my HP3380 would nearly be as ancient as yours but the issue only presented itself a week ago on my unit, probably a lot to do with always having it covered unless in use. Although the needle nose pliers would work if gripped too hard they may well damage the toothed belt, I just used my fingers. Once the clean up was done I just used a flexible pusher (eg plastic ruler) to move he carriage back to a mid position as when I turned the unit on the carriage moved to the home position on its own. It is a shame that there is no easy way of removing the main glass for cleaning. Additional faults that were also fixed by the mirror clean was faint poor quality printing on both incoming faxes and outgoing printed documents, which are now all clean and crisp, Geat product feedback thanks
11-03-2011 09:18 AM
Wow - you are genius! I just did what you said (after having this problem "fixed" twice already with a printer repair place) and it worked! To think I spent $150 and that is probably all they did as well - thanks again, you made my day!
03-06-2013 11:22 AM
Thank you for taking the time to post these instruction on how to fix the HP LaserJet Fax/Printer. As per your instruction, our machine (HP LaserJet 3380) is now alive and functioning again.
Thank you for your post, and to all who may have this issue, this procedure worked perfectly.
03-17-2014 02:20 PM
I used the fix posted and my scanner now works GREAT!!!
Thanks for the easy solution. The mirror was just dirty and cleaning it solved my problem.
You saved me lots of time and money. Glad my old laserjet 3380 is still working well.
03-19-2014 08:23 AM
Thank you for these instructions! Works perfectly! I just used one small variation. Once I had the mirror exposed, I took a Moistened Eye Glass cleaner (the type you can get in any drug store in the small packets to clean your eye glasses), folded it over the end of a 14" ruler, and holding the ruler with my fingers while also holding the folded pr-moistened eye glass cleaner, I lightly ran the end of the ruler up and down the mirror until the film was gone. It only took a couple of passes.
It worked a treat.
04-02-2014 03:36 PM
07-07-2014 04:55 PM
Thank you David! Taking machines apart is way not my comfort zone, but this was EASY, fast and cost exactly nothing. Everything is working great and I no longer want to toss the scanner out the window. :)