HP LJ M1522n - scanner error #5 (19171 Views)
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Occasional Visitor
Rasta Driner
Posts: 1
Registered: ‎05-05-2008
Message 1 of 18 (19,171 Views)

HP LJ M1522n - scanner error #5

Printer displays: scanner error #5, all the time, even after reboot. I turn off it for several minutes, same error.
Trusted Contributor
QueenOfMulti
Posts: 214
Registered: ‎04-18-2008
Message 2 of 18 (19,171 Views)

Re: HP LJ M1522n - scanner error #5

you will want to make sure the printer is plugged directly into the wall. It needs a constant supply of power, surge protectors and power bars do not give this to the printer.
Second thing you want to check is the firmware. Make sure the firmware on the printer is up to date. if not update it.
Restore the defaults on the printer.

If not perform an NVRAM on the printer.

Turn Off the printer.
Press and hold the Down arrow and Cancel buttons simultaneously.
Turn On the printer.
When the Permanent storage init message is displayed, release the Left arrow and Cancel buttons.
When the NVRAM init is complete, it will ask you to choose a language.
Hit OK for English
Then hit OK to choose the USA, or arrow to correct location
Then the printer returns to the Ready state.

I hope this helps you out. If you have any more questions please let me know.
Occasional Visitor
Eliezer Tamir
Posts: 1
Registered: ‎10-05-2008
Message 3 of 18 (19,171 Views)

Re: HP LJ M1522n - scanner error #5

I have the same error on my unit.

Moved it to a separate outlet.
Flashed the latest FW.
did an NVRAM init.

Still the same.
I can see that the scanner head is not moving during the initialization, if I remember correctly it used to.

(TBW my unit is an M1522nf if that matters)

Thanks.
Occasional Visitor
Federico Palacios
Posts: 1
Registered: ‎12-15-2008
Message 4 of 18 (19,171 Views)

Re: HP LJ M1522n - scanner error #5

its a very common error in this printer. The error its usually in the step motor that moves the escaner. Its the same motor used in other printers such as 3052, 3055, 2820, 2840. Or you can buy it in any electronic house just looking at the code.
Occasional Advisor
Sasa Malekovic
Posts: 7
Registered: ‎03-26-2009
Message 5 of 18 (19,171 Views)

Re: HP LJ M1522n - scanner error #5

this doesnt have anything with nvram.

this error appears when u turn printer ON and when the scanner lamp reaches end scanner side girder. the only solution is to replace that unit, or u can buy that motor
Occasional Visitor
russi minev
Posts: 4
Registered: ‎01-09-2010
Message 6 of 18 (19,171 Views)

Re: HP LJ M1522n - scanner error #5

so what is the solution at all:
to replace stepper motor or
light bulb for that scanner or
replace the whole scanning module

could you please post any suggestions from where to buy needed part as well
Outstanding Contributor
DavidZuts
Posts: 15,494
Registered: ‎02-27-2006
Message 7 of 18 (19,171 Views)
Outstanding Contributor
DavidZuts
Posts: 15,494
Registered: ‎02-27-2006
Message 8 of 18 (19,171 Views)

Re: HP LJ M1522n - scanner error #5

Sorry but the link does not go all the way. Just plug in the below listed part number and it should work.

CB534-67903
Outstanding Contributor
DavidZuts
Posts: 15,494
Registered: ‎02-27-2006
Message 9 of 18 (19,171 Views)

Re: HP LJ M1522n - scanner error #5

Here is a better link which shows the parts and gives more choices.

http://www.google.com/search?sourceid=navclient&ie=UTF-8&rlz=1T4GGIH_enUS210US210&q=CB534-67903+
Occasional Visitor
russi minev
Posts: 4
Registered: ‎01-09-2010
Message 10 of 18 (19,171 Views)

Re: HP LJ M1522n - scanner error #5

is that the whole module?
there is no picture I'm just guessing
Occasional Visitor
russi minev
Posts: 4
Registered: ‎01-09-2010
Message 11 of 18 (18,381 Views)

Re: HP LJ M1522n - scanner error #5

Outstanding Contributor
DavidZuts
Posts: 15,494
Registered: ‎02-27-2006
Message 12 of 18 (18,381 Views)

Re: HP LJ M1522n - scanner error #5

No. No. No. The google pictures show you the part which is the complete scanner bed. The part you show is the laser/scanner assembly which has nothing to do with your error. The laser/scanner is used in the printing process not in the scanning process.
Occasional Visitor
russi minev
Posts: 4
Registered: ‎01-09-2010
Message 13 of 18 (18,381 Views)

Re: HP LJ M1522n - scanner error #5

mine is 1522 with fax
is the part the same in this case

Outstanding Contributor
DavidZuts
Posts: 15,494
Registered: ‎02-27-2006
Message 14 of 18 (18,381 Views)

Re: HP LJ M1522n - scanner error #5

Yes.
Occasional Visitor
John Farnung
Posts: 1
Registered: ‎02-17-2010
Message 15 of 18 (18,381 Views)

Re: HP LJ M1522n - scanner error #5

I have had tons of problems with these printers. The scanner error 5 and 8 is only one of them. Stay far away as you can.
Occasional Visitor
Byron Roland
Posts: 1
Registered: ‎02-18-2010
Message 16 of 18 (18,381 Views)

Re: HP LJ M1522n - scanner error #5

I have a 2840 and it has been nothing but problems, bought in 05. Purchased support from HP three times for the same problem. Fixed that problem by stopping all updates.

Now I get the error 5. I read several passages here starting with Daniel Tortorelli, Apr 3, 2007. Took the glass and top frame off. I think I saw and fixed my issue. Did nothing else than what I am stating below.

Removed top and glass, cleaned the glass and looked at all the connections and moving parts.

Cycled the scanner head back and forth a couple of times just to check movement.

Cleaned the black/white line/glass to make sure it was nice and clean and the scan head could establish a good start/reference point. Nothing seemed to make any sense and none of the above are what I believe is the root cause of the problem.

Root cause and fix.

The belt pulls the scan head back and forth using the metal rail/rod as a guide and steady point. It has a spring load on it pulling the scan head and as the two white plastic bearings that ride on the rail/rod they wear to one side only. The side to the inside of the unit or towards the control panel. You can see this by simply pushing the head back on the forward (towards you end). I slipped a shim cut from .010" plastic under the side of the bearing and reassembled, worked perfectly!

The rear bearing, closest to the left side of cabinet, it is an insert into the plastic scan head. Just cut a shim about 1/8" X 1/4", pry the bearing away from the scan head and slip in place, it will stick in place as the bearing is a snap fit to start with. The bearing will now "snap" back onto the raid/rod and hold the scan head in alignment. You can really see the difference on the opposite end of the bearing.

Hope this helps.

The printer has only printed 14791 pages in less than 5 years. The two bearings are probably worth .02 cents each at OE level and if they had been twice as big, 1" long instead of 1/2" long would have never worn.
Occasional Visitor
Paul Cagn
Posts: 1
Registered: ‎03-10-2010
Message 17 of 18 (18,381 Views)

Re: HP LJ M1522n - scanner error #5

I have the same problem as above. I have been using this printer for a few years but have not used it heavily. I recently moved it my office and have been having problems ever since. As a history, i bought another company's desktop that is running windows 7. At first, the printer would not sync to desktop b/c of driver issues. I was able to get the appropriate driver from HP website. Now, i am getting this scanner error 5 message and obviously, the printer is useless. Any thoughts before i go but another company's printer? thank you.
Regular Advisor
Mihelj Marko
Posts: 120
Registered: ‎05-03-2010
Message 18 of 18 (18,381 Views)

Re: HP LJ M1522n - scanner error #5

Motor part number is Q3948-60186 (but C6747-60005 works too, we've tried), but they are not orderable.
Does anybody know any similar orderble p/n of that motor?
Manufacturer's name: Mitsumi stepping motor M35SP-9T
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