07-10-2006 08:39 PM
The printer works but the cartridge alignment facility cannot be invoked.
Current error messages are that: the instruction at "0x00ef14b0 referenced memory at "0x00000000". The memory could not be written; the instruction at 0x00eex14b0 .. as above.
After nearly 6 months of correspondence with HP support no solution or sensible suggestions for resolving the problem has been provided.
Is there any one out there who can help ?
Solved! Go to Solution.
07-11-2006 01:41 AM
Alas the error messages persist !
Apparently the problem may result in a "buffer overspill".
My IBM ThinkPad X24 has XP SP2 installed and all available Windows updates.
Any further ideas on resolving ?
09-29-2006 08:56 PM
Notwithstanding the above, I gave the reloads another try last week and utilised your suggestion of turning off my firewalll (McAfee) before trying the download.
Much to my surprise, the toolbox is now (apparently) working and having had the product for 9 months I can finally align the print cartridges and see how much ink remains.
Congratulations on your idea. Perhaps HP might like to take note and incorporate your suggestion into their "standard" instructions.
12-22-2006 06:19 PM
I understand that you were unable to open the Tool Box for the Deskjet 460 printer.
The issue is cause as the Firewall installed in the computer stop the Tool Box to load.
Please refer the steps in the below webpage to resolve the issue:
Please perform the steps on the webpage and then disable the firewall (MacAfee or Zone Alarm) and try to open the Tool Box.
If the issue persist, download the Scrubber Utility to uninstall the printer software.
Here are the links:
Windows XP or 2000:
Windows 98 or Me:
Follow the steps as provided on the first webpage under the heading "Step 4 : Uninstall / Reinstall Printer drivers "
It should resolve the issue.
If the issue persist, please update the Firewall software that you are using.
You can upgrade the following McAfee module upgrades by contacting your ISP:
Security Center: V 7.1 (Build 7.1.134)
VirusScan: V 11.1 (Build 11.1.124)
Personal Firewall: V 8.1 (Build 8.1.123)
Privacy Service: V 9.1 (Build 9.1.130)
The below URLS would be helpful:
McAfee Internet Security Suite 2007
McAfee VirusScan Plus 2007
I am sure that the issue will be resolved.
12-23-2006 08:39 PM
If you can believe the grief I went through earlier this year with HP and their total inability to deal with the issue at that time, it is gratifying to note that they finally posted the required solution.
Hopefully, any future buyers of what is in fact an excellent printer will be spared the pain.
12-23-2006 10:40 PM
I understand that.
Actually I am a support technician of HP Deskjet printers and we had isolated the issue we were looking for this solution from some time from our Advanced Support Group, since it involves 3rd party firewall software and their credibility comes under stake, so there was this delay.