05-14-2009 05:47 AM
We have had many problems with our 1522's since we started rolling them out about 6-7 months ago. The most annoying and frustrating problem is when our drivers get deleted after plugging in the device.
We have tracked the problem down to something called the "HP CUE DeviceDiscovery Service". When we turned off this service we no longer had the driver problem.
Does anyone know anything about this service? What is it used for? What are the harms in disabling it? Are there new versions available somewhere?
Any information anyone can provide me will be helpful. Thanks in advance!
05-19-2009 06:28 AM
All that I know is that it gets installed with the HP Toolbox Software and without it, the "Start Scan" and "Scan To" buttons do not work. We get the old "Device not Setup on PC" error message.
06-09-2009 04:59 AM
It was important to not turn off the service as a part of the installation. The service is needed to create the initial connection with the printer.
After the installation is complete it was safe to turn off the service and we never lost the driver or print spools again.