03-30-2011 08:48 PM - last edited on 05-08-2013 07:06 PM by Maiko-I
I cannot receive faxes. This started out on a casual basis. Now it is all the time. I did a fax test and it is fine. It worked before and not now.
Also Now when I go to fax wizard on my computer it says the device is disconnected or powered off. The printer works fine and I can send faxes.
I have searched and searched for answers and cannot seem to find any.
P.S. this thread has been moved from Fax and Copiers to Multifunction and All-in-One - HP Forums Moderator
05-08-2013 01:39 PM
For the fax receive issue - one thing to check is that the fax file system is working correctly. The best way to check is to print the diagnostics page:
-Arrow down to reports, press OK
-arrow down to diagnostic report, press OK. A two page report will print out
Use the page that is all colored squares. Put this on the flatbed.
- Press 111 Fax Send
-Unit will display 'Send from flatbed?' - select Yes, press enter
-Unit will display 'Load Page 1' - press enter
-Unit will scan the page, then display 'Another Page'. Select Yes, and press enter. It will then go back to the load page message. Continue in this loop until the unit displays fax storage full and goes back to ready. If the memory is OK this should be around 34 pages. Repeat the steps above - if the memory is bad it will go to 49 error and then reboot.
Run this test and let me know if the memory is good
05-08-2013 09:10 PM
check the FAX cable by connecting to telephone receiver and try to get incomming call
if it is working.
ensure the fax cable is connected to Line port
Receive fax settings
select Rings to answer to --> All rings
Answer mode --> Automatic
Try to receive fax and check
I work for HP.
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