01-07-2014 12:42 PM
We just received a HP 476DW Officejet Pro printer and when I'm trying to go through the set-up I get an error saying that there is a problem with the ink or the printer (0x6100000b).
I've tried unplugging it, but HP support mentioned that the printer might just be cold (we are in Michigan and it is freezing here). The ink cartridges are definitely cold, printer feels room temperature to the touch.
Is this a real problem with setting up the printer?
01-08-2014 08:53 AM
Hello, I would try and do as HP support says give them the benefit of the doubt, even though that makes no sense, as I have recently have had to replace the other versions or this machine, (576, 551). Either way, I am sure you will have to get level 2 support and have them ship you another machine, because I am almost sure that the machine just being cold is not the issue.
Also, to save you some trouble I have tried looking up the error codes I have come across and looked for training, as well as, a manual with no luck. So it seems we are stuck contacting HP in regards to issues with these machines.