10-07-2008 06:29 PM
10-07-2008 07:31 PM
when you replaced the scanner, did you re-install all the cables and the ground wire?
If not disassemble and re-insert and re-assemble.
If the scanner assembly is faulty, then return it for a replacement, HP will warranty all the replacement components.
10-08-2008 07:19 AM
Any other ideas? Any tests that I can conduct to locate the problem?
Thank you again.
10-14-2008 09:52 PM
it may well be the case that the scanner is faulty, however< i have attached a PDF on printing the config page, then a deatiled report from the printer. Check out those and see what the printer has to say about the scanner, it should run some diagnostics on it and tell you in more detail any errors or error messages that have occured. The last page on the PDF is a NVRAM reset ,this will return the printer to the state that the printer was in as it left the factory, so all you settings, faxes, fax numbers etc will be wiped, this may remove the fault if the error is occuirng via a software clitch / error, or it may do nothing to solve the error if the fault is from a faulty scanner, goodluck, let me know how you go
10-15-2008 07:12 PM
Thank you for your valuable input. I found the problem - the gound wire in the new scanner assy was not attached properly. I removed and put on a new gound connector and now AOK.
But a new problem. I replaced the Imaging drum and now I am not able to scan. I have pulled it and reset three times - I believe it is installed properly. Help!
10-20-2008 11:44 AM
07-19-2012 03:41 AM
I know that this post is very very old but I had the same problem (scanner error 2) and I've found that the flat cable connected to the scanner unit had 1 wire out of 20 interrupted.
I've changed the cable and the scanner works fine.
Scanner error 2 has to mean something like this: the scanner bulb didn't reached temperature X in time Y.
I hope that someone will find my post useful.