04-10-2007 10:23 AM
09-18-2007 09:48 AM
Does re-installing the driver provide any hope for a difference?
09-18-2007 10:57 AM
Reinstalling the Driver will not help.
When did you first encounter this? Was it after some maintenance?
There is a 4 wire bundle that connects the scanner top to the main circuit board in the printer. If it's loose, has pinched wires, or is disconnected, the scanner 5 error will appear.
If the bundle is connected, it's most likely something has gone awry with the ability to find the "home" position for the scanner head.
The scanner top may need to be replaced. I'm not talking about the Automatic document feeder top, I'm referring to the plastic housing that has the scanner mechanism inside.
10-01-2007 04:38 AM
I miss my printer and am going to be severely disappointed if it is dead after only 2 light years.!
10-07-2007 03:30 PM
I have seen a link in the forum, I think from a contributor by the last name of Thompson, that has service manuals for many printers.
If you are adept at printer repair, remove the right side cover, by removing the two screws in the hand hold area. pull the cover out at the bottom, using the handhold area, it will pop quite loudly. Once you get the cover off, you will find a large sheetmetal box with a row of connectors across the top of the circuit board. You do not need to remove the sheetmetal box to access the connector I am referring to. The four wire bundle I'm referring to has black, yellow, blue and red wires going to it. It's pretty much in the center of the row of connectors Be sure it is secure.
If the connector is securely inserted and no pinched wires are observed, the next most likely cause for this issue is a calibration stip for the scanner head inside of the scanner top. There are no spare parts for that level of repair. Opening the scanner top to repair it is likely to let in dust or debris and you won't find much that can be done if the calibration strip has moved or delaminated. The scanner top will need to be replaced. I believe the part number for the scanner top is Q3948-60191 unless it's been replaced with a newer part number.
The service manual will help in replacing the scanner top. It's quite a bit of work so be prepared to spend some time with it, especially if you aren't a trained tech.
06-03-2008 10:12 AM
06-04-2008 11:23 AM
When I had this error, Phred G provided good input but nothing worked. The price of replacing the ADF was too much. Having little to loose, I took the ADF off and took it apart. I was looking from a broken wire, a sensor blocked with paper trash. I found nothing. Blew it with compressed air. Put it back together. I got lucky! That was in late 2007 and it is still working. Thanks Phred.
- HP 2840 Scanner "Page too complex"
I too have encountered this one. I found some additional memory and added 96MB. I have not yet seen this error scanning the same page.
- Jim Arakawa's solution is problem the one that fixed my scanner 5. I do not think that what I did was exactly in the steps he described but the ADF was disassembled and then reassembled. I powered it on/off many time in this process.
If the screwdriver does not work, get a hammer!
07-07-2008 05:54 AM
07-07-2008 09:46 AM
08-31-2008 06:46 AM
0. Switch Off the printer.
1. I open upper cover there the scaner placed.
2. Clean the wite stripe, which is on top of scaner "home".
3. I open the right side cover. It has just two skrews on hand hold area.
4. Than I switch On the printer.
5. Than on start up I put back the upper cover for scaner.
6. Than the scaner start moving I unplaging and plaging back several times the green, blue, yellow, red core from connector wich is up on the up left side on metal cover.
7. It works for this moment, no more the "Sacaner Error 5".
8. I'm happy.... :)))
10-10-2008 01:17 PM
10-11-2008 08:15 PM
10-21-2008 11:07 AM
Tried re-seating the connection wires (blue, green, yellow, red)... to no avail. The only thing that finally fixed the problem was removing the top glass fixture by unscrewing the top 6 screws (hex shaped). Note that I was unable to completely take it off, but able to lift it up enough to do the next step. I, like a previous poster, was able to, by using the belt, move the scanner lamp assembly all the way to the left (not to the right as he indicated). I also unplugged the white ribbon and then plugged it back in again. I don't know which of the 2 previous steps fixed the problem... you may want to try the first before unplugging the ribbon. I then turned the printer back on and it fixed the problem.
10-24-2008 09:18 AM
11-03-2008 10:40 AM
11-21-2008 03:35 AM
1. I got the error 5 code after 2 years and did the entire scanner check, clean, re-allign etc. It works for a while, wait and see!
2. I now get the "PC not found" error everyday.
This all after I have run all the update software etc.
12-03-2008 08:56 AM
- Unplug the printer and phone/network cables.
- Disconnet the ADF (automatic document feeder). It pops right up and there is only one connector in the rear center.
- Remove the control panel cover. It comes right off with your fingers. Grab it from the top center and pull.
- Remove the control panel. You'll see there are two plastic hinges on the bottom of it. Just grab the panel towards you (you'll see the hinges squeeze) and pull up. There are no screws.
- Disconnet the control panel. Pull out the connector strip and plastic cable.
Now, to the printer's right cover panel which is where the scanner is connected...
- Remove the right cover on the printer. First, pop the grill. Then remove the two screws on the bottom of the side panel. Pop the panel up. It comes right off.
Now, it's time to remove the scanner assembly.
- Press the gray button on the right to pop up the scanner (as if you were going to change the toner--but don't open the toner lid).
- Disconnect the hinges. You'll see right there the two little tabs to do so.
- Remove the right rear cap by the right hinge. It has a tab in the center you lift to loosen it up. It slides straight backwards. There are no screws.
- Disconnect the scanner cables (you'll see them wrapping around the rear cap onto the printer)
Now, the scanner assemble is free and you can remove it.
Repeat the process backwards to install the replacement.
Of course, do all this at your own risk. These are my instructions for what I did with my printer only and I assume no responsibility for whatever you do with your printer :-)