09-22-2007 12:29 PM
Somebody please help as I need to fax 50 pages!
Also before I switched I had absolutley no problem faxing. Thank you
09-22-2007 09:42 PM
to improve ability to send a fax over a VoIP change the Fax Speed to Medium (Setup>Advanced Fax Setup>Fax Speed>Medium).
Anyway, HP fax products are designed to work with ordinary analog phone service. Take a look:
10-01-2007 06:57 AM
Thank you for the post... I have the exact same problem and noone has been able to give me an explanation. I also have Comcast Digital Voice, and an HP 5610. Never had a problem... now I'm lucky if 20% of faxes make it through without a Comm Error. Wish Comcast and/or HP would let their Customers know their services are incompatible!!!
10-01-2007 11:20 AM
10-02-2007 04:02 AM
Thank you for your reply... I have a tech coming Thursday.. I mentioned your " Signal Over Line " Advice, and they had no idea what I was talking about. Can you give me a little bit more specific information on what they did, or how I can ask them for it? I'm sick of driving the next town over to my office to have to fax a document!!! Thank you so much for your help.
10-23-2007 11:22 AM
10-23-2007 11:45 AM
10-23-2007 02:17 PM
I still get cut off but its usually because someone is calling in at the same time- I also get more static now that the fax is fixed -but I NEED my faxing so Owell better than paying 300= to at&t who said i could not fax
10-30-2007 05:05 AM
I am using VoIP, too, but with VOIP-Your-Life.
09-13-2008 09:37 AM
This works with a OJ 5610v and Comcast Digital Voice. Hope this helps others.
09-14-2008 04:45 AM
09-14-2008 02:45 PM
Verify if it's applicable to you, if nothing else helps.
08-10-2009 05:30 PM
Hope this helps other because it was driving me crazy. Explains why some people say it works (they plug into two wire jacks in home) and others dont!
03-02-2010 07:57 PM
03-10-2010 10:07 PM
04-15-2010 09:18 AM
i have a router, desktop pc and comcast modem that does voice and internet all-in-one. my phone at the pc desk doesn't have to be plugged into a jack (outlet only).
thanks for helping!
04-15-2010 12:26 PM
Try some of the recomended setups from this document from HP:
Post back if you have more questions.
04-24-2010 09:47 AM
04-26-2010 07:28 AM
You might have to ditch your VOIP voicemail service for a physical answering machine. If the tone from the voicemail service is not detectable by your fax machine then you are out of luck. Your only other choice is to split your service into two dedicated lines, one for voice and the other for fax.
The Fax/Tel answer mode on your fax machine is designed to work with a physical answering machine anyways so you will likely have more success with one.
04-26-2010 09:26 AM
This allows incoming and outgoing faxes (after going to 2-wire phone cord, turning off error correction, and slowing down to 9600 baud.)
05-03-2010 07:50 AM
Comcast told me if I want to use a fax machine I need to buy a fax line from them. There is a separate port for faxes on the digital voice cable modem, and I am supposed to buy another number from them and they will hook that port to a dedicated line to my fax machine. Not what I wanted to hear.
05-03-2010 09:31 AM
Medium speed will increase the time it takes to send and recieve fax messages. Depending on the size of the fax message you may not even notice a difference. Slower speeds are more consistent and reliable then faster speeds.
Comcast can not garuntee that your fax machine will work with a dedicated line. Ask them to back up thier statement with a contract/trial period and I'd bet they wont do it. Comcast will still be providing you with a VOIP service and that is the real problem here. A shared VOIP line is no more stable than a dedicated VOIP line when it comes to HP fax machines.
If you cant get your faxing service to work with the tips provided in this thread then you should look into spending your money on a internet based faxing solution. Such examples are http://www.efax.com/ and http://www.myfax.com/ . Your money would be better spent on these external faxing services then with another dedicated phone line.