04-08-2006 11:40 AM
I have tried to do the partial reset, no good;
I have connected the power directly, no good;
I have tried to send one page and two pages on different days, no good
EXCEPT today I was able to fax to my wife's business first a one pager then a two-pager and both went through normal.
SO thinking it will now work after all of the time and effort this past week, I tried to send a multi-page fax and it did the very same thing as it has been doing, pulling in first page part way and then ert and the message.
Does anyone have any ideas?
Solved! Go to Solution.
04-10-2006 11:39 AM
Yes, it is.
1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the connection port.
2. Wait 30 seconds.
3. Plug in the power only.
4. Repeat steps 1-3 two more times.
5. On the third time after plugging the unit into power, reconnect the connection port from the all-in-one to your computer.
Partial reset is one kind of partially reset the printer.
04-11-2006 10:10 AM
04-12-2006 07:58 AM
Scanner failure error message comes up if the scanner bulb is not heated or voltage supplied to the bulb is less. Try connecting the printer directly to power rather connecting the printer through power surge protector.
Also check whether scanner bulb is lit. You can check by opening the scanner cover and pressing scan or copy key. If the scanner bulb is not lit I suggest contacting HP's support.
04-12-2006 08:43 AM
To prove this, tell us if, when you fax/scan/copy from the glass instead of from the feeder, you ever get the scanner failure message.
04-13-2006 12:58 PM
New question...is it repairable (can I replace the motor) or should I just live with scanning/copying one page at a time?
04-14-2006 10:51 AM
04-15-2006 01:32 AM
Please perform the steps in the document below and check the result.
03-02-2007 07:37 AM
05-23-2007 04:11 AM
I have a very similiar issue.... singles pages on the glass work because the carriage moves slower, but when you use the ADF, it flies over to the left quickly, and the carriage jams up.
This printer is just a few weeks out of warranty.
05-31-2007 08:24 AM
09-21-2007 08:59 PM
12-15-2007 01:19 PM
04-28-2008 05:07 PM
07-30-2009 12:44 PM
03-19-2011 04:19 PM
02-13-2011 07:32 PM
Hello vgsmith-I found the solution to our/Fax/Copy problem in the OJ7410 User Guide you have the OJ7410 User Guide,see pages 194-199. Otherwise,the problem is caused by dirty Rollers and Separator pad. The solution is to clean both items with a lintless cloth and distilled water. If this doesn't correct the problem,clean with rubbing alcohol. This requires removing the auto feeder tray and face plate to expose the rollers and separator pad. HP has the User Guide on one of it's web pages. My problem was corrected by following the instructions. However,I cleaned the items with alcohol prior to re installing to avoid having to perform the job with alcohol if cleaning with water did not correct the problem.