Color Laserjet CM2320fxi MFP - password reset (13630 Views)
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Occasional Visitor
S Sorel
Posts: 1
Registered: ‎11-06-2008
Message 1 of 7 (13,630 Views)
Accepted Solution

Color Laserjet CM2320fxi MFP - password reset

[ Edited ]

I recently installed a CM2320 and set a password for it, but somehow must have entered it wrong because it's now saying it's invalid when I try to enter it.

Is there any way I can do something like a cold reset of the printer so I can re-enter (carefully!) the password?

The manual only has information for doing a reset *after* the password has been entered.

I figured out something that seems to put it in a reset mode - holding down the ok and cancel keys simultaneously while turning it on - but I don't know where to go from here.

Any help much appreciated.

 

 

P.S. This thread has been moevd from laserjet to Multifunction and All-in-One. - Hp forum Moderator

Honored Contributor
MJS1240!
Posts: 614
Registered: ‎05-23-2008
Message 2 of 7 (13,572 Views)

Re: Color Laserjet CM2320fxi MFP - password reset

â All menu settings are reset to factory default values.
â All localization settings, including language and country/region, are reset.
CAUTION: All onboard network settings are also reset. Be sure to print a configuration page before restoring defaults. Make note of the IP address that is listed on the Jetdirect configuration page. You might need to restore the IP address after an NVRAM initialization. After performing an NVRAM initialization, reconfigure any computers that print to this product. Uninstall and then reinstall the product software on the computers.
1. Turn the product off.
2. Simultaneously press the right arrow button and the Cancel button . Hold these buttons as you turn the product on.
3. When Permanent storage init. appears on the display, release both buttons. When the product has finished the NVRAM initialization, it returns to the Ready state.
Visitor
PMighetto
Posts: 4
Registered: 4 weeks ago
Message 3 of 7 (465 Views)

Re: Color Laserjet CM2320fxi MFP - password reset


MJS1240! wrote:
â All menu settings are reset to factory default values.
â All localization settings, including language and country/region, are reset.
CAUTION: All onboard network settings are also reset. Be sure to print a configuration page before restoring defaults. Make note of the IP address that is listed on the Jetdirect configuration page. You might need to restore the IP address after an NVRAM initialization. After performing an NVRAM initialization, reconfigure any computers that print to this product. Uninstall and then reinstall the product software on the computers.
1. Turn the product off.
2. Simultaneously press the right arrow button and the Cancel button . Hold these buttons as you turn the product on.
3. When Permanent storage init. appears on the display, release both buttons. When the product has finished the NVRAM initialization, it returns to the Ready state.

 

I've tried this solution to reset the password on my new used HP CM2320nf MFP but it is not working.  I've tried several other key combinations while powering up includeing holding down the OK and cancel button.  None have worked. 

I never get the " Permanent storage init" screen.

 

I'm hoping maybe the sequnce is different depending on the model number so here is mine :

 

CNF9BCTX3B

There is also:

CC436A

 

These I found on the inside door of the color tone draw.

 

Please respond with the correct sequence of keys required to reset the password for my CM2320nf MFP.

 

I've been working on this for days now and need to put it to bed.

 

Thank you for your speedy response. 

 

Best Regards,

 

Paul Mighetto

 

Visitor
PMighetto
Posts: 4
Registered: 4 weeks ago
Message 4 of 7 (450 Views)

Re: Color Laserjet CM2320fxi MFP - password reset


PMighetto wrote:

MJS1240! wrote:
â All menu settings are reset to factory default values.
â All localization settings, including language and country/region, are reset.
CAUTION: All onboard network settings are also reset. Be sure to print a configuration page before restoring defaults. Make note of the IP address that is listed on the Jetdirect configuration page. You might need to restore the IP address after an NVRAM initialization. After performing an NVRAM initialization, reconfigure any computers that print to this product. Uninstall and then reinstall the product software on the computers.
1. Turn the product off.
2. Simultaneously press the right arrow button and the Cancel button . Hold these buttons as you turn the product on.
3. When Permanent storage init. appears on the display, release both buttons. When the product has finished the NVRAM initialization, it returns to the Ready state.

 

I've tried this solution to reset the password on my new used HP CM2320nf MFP but it is not working.  I've tried several other key combinations while powering up includeing holding down the OK and cancel button.  None have worked. 

I never get the " Permanent storage init" screen.

 

I'm hoping maybe the sequnce is different depending on the model number so here is mine :

 

CNF9BCTX3B

There is also:

CC436A

 

These I found on the inside door of the color tone draw.

 

Please respond with the correct sequence of keys required to reset the password for my CM2320nf MFP.

 

I've been working on this for days now and need to put it to bed.

 

Thank you for your speedy response. 

 

Best Regards,

 

Paul Mighetto

 


It appears the cancel button on the printer has been deactivated.  I can't cancel any print jobs sent to the printer or when printing a report directly from the printer using the printers cancel button.

 

How do I reactivate the cancel button on the CM2329nf without the password?

 

Thanks for your help.

 

Paul Mighetto

Outstanding Contributor
DavidZuts
Posts: 15,487
Registered: ‎02-27-2006
Message 5 of 7 (434 Views)

Re: Color Laserjet CM2320fxi MFP - password reset

Do not have the network or usb cable connected to the printer and see if that solves your issue. If not, then you may have a bad control panel.
Visitor
PMighetto
Posts: 4
Registered: 4 weeks ago
Message 6 of 7 (373 Views)

Re: Color Laserjet CM2320fxi MFP - password reset

I tried it without the USB or ethernet connection in the first place as I read elsewhere to disconnect them before trying the reset.

 

Are you sure there is no way to reenable the cancel button?  I find it strange that every thing (buttons) else works fine on the control panel.

 

Best Regards,

 

Paul Mighetto

Visitor
PMighetto
Posts: 4
Registered: 4 weeks ago
Message 7 of 7 (362 Views)

Re: Color Laserjet CM2320fxi MFP - password reset

All is well now.  I took apart the controller.  Reseating the electrical ribons must have done it. 

 

Thanks for the help.

 

Best Regards,

 

Paul Mighetto

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