Color LaserJet 2840 page too complex error (38344 Views)
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Occasional Contributor
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Registered: ‎09-28-2009
Message 1 of 31 (38,344 Views)
Accepted Solution

Color LaserJet 2840 page too complex error

[ Edited ]

I am having a tough time getting my 2840 to work with windows 7, and when I do it gives me a "page too complex" error. Any help would be appreaciated.

 

 

P.S.This thread has been moved from Printers - LaserJet to Multifunction and All-in-One- HP Forums Moderator

Occasional Visitor
Posts: 1
Registered: ‎06-02-2010
Message 2 of 31 (38,298 Views)

Re: Color LaserJet 2840 page too complex error

My 2840 was working fine with Windows 7 but just started giving me the page too complex error on even simple documents.  Haven't seen any posts here but will put it up if I can solve the problem

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Registered: ‎06-03-2010
Message 3 of 31 (38,277 Views)

Re: Color LaserJet 2840 page too complex error

I just went through this fix yesterday. I can't remember where I found it on hp.com, though. Here it is:

 

  1. Turn printer on.
  2. On your printer, press the Menu button
  3. Press 2 (on the fax dial pad)
  4. Press the right arrow (next to Enter button) until you arrive at "High Speed USB.
  5. Press Enter
  6. Press right arrow to select "Off."
  7. Press Enter.
  8. Press Enter again.

Printer will then reboot. I used to get this error occasionally with Windows XP. I wish I would have taken the time to fix this a long time ago!

Occasional Visitor
Posts: 1
Registered: ‎12-04-2010
Message 4 of 31 (36,907 Views)

Re: Color LaserJet 2840 page too complex error

THANK YOU! I've been struggling with this, such a simple fix!
Occasional Visitor
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Registered: ‎04-11-2011
Message 5 of 31 (35,372 Views)

Re: Color LaserJet 2840 page too complex error

Thank you sooo much! It was driving my batty!.

Occasional Visitor
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Registered: ‎05-25-2011
Message 6 of 31 (34,763 Views)

Re: Color LaserJet 2840 page too complex error

this fix my problem too, thanks

Occasional Visitor
Posts: 1
Registered: ‎08-02-2011
Message 7 of 31 (33,839 Views)

Re: Color LaserJet 2840 page too complex error

Thanks for posting.  You deserve Kudos, so I gave you one.

Occasional Visitor
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Registered: ‎08-04-2011
Message 8 of 31 (33,786 Views)

Re: Color LaserJet 2840 page too complex error

AM happy my problem is solve.

thanks

Occasional Visitor
Posts: 1
Registered: ‎09-23-2011
Message 9 of 31 (32,740 Views)

Re: Color LaserJet 2840 page too complex error

Strangely enough this solution also works when you print via IP.

The PC with Win7 has to be connected by USB when you want to use the scanner function.

It would be nice if HP where able to make a driver witch really works with Win 7, the old drivers always worked just fine (Linux, win 2000, win XP) the first trouble started with Vista but this is really bizarre.

Occasional Visitor
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Registered: ‎10-22-2011
Message 10 of 31 (32,076 Views)

Re: Color LaserJet 2840 page too complex error

This did not help me.  The real solution was to clear the memory of the printer and delete all stored faxes.  These can clog up the memory.  So if the USB fix doesn't work, try clearing faxes.

 

Shira.

 

 

Occasional Visitor
Posts: 2
Registered: ‎12-17-2011
Message 11 of 31 (30,977 Views)

Re: Color LaserJet 2840 page too complex error

I made this adjustment and it worked thank you but then when the computer was restarted it did not recognize the USB...
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Registered: ‎03-19-2012
Message 12 of 31 (28,932 Views)

Re: Color LaserJet 2840 page too complex error

Thank you!!!!!! I wish I had checked here first before spending hours trying to reinstall printer. 

Thanks again for sharing your expertise.

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Posts: 1
Registered: ‎05-04-2012
Message 13 of 31 (27,994 Views)

Re: Color LaserJet 2840 page too complex error

Thanks.  It worked!  What s simple fix for such an irritating problem!

Occasional Visitor
Posts: 2
Registered: ‎02-17-2012
Message 14 of 31 (25,580 Views)

Re: Color LaserJet 2840 page too complex error

Long time ago since your Post.

 

But this fix solved my Problem on Windows 7 x64.

I used the Microsoft Build in Driver Color Laser Jet 2800 Series PS.

 

After you Fix EVERYTHING works perfekt!

Thank you a lot!

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Registered: ‎03-03-2007
Message 15 of 31 (23,815 Views)

Re: Color LaserJet 2840 page too complex error

Worked like a charm!  I have been trying to figure this out for years and finally your posting saved my ass!  Thanks for posting.   Now if only I can figure out why I have ink spots on the edges of my printouts.....

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Registered: ‎12-22-2012
Message 16 of 31 (22,010 Views)

Re: Color LaserJet 2840 page too complex error

Are you kidding me?  This solution has been on here since 2010!  What a fool I am.  I almost threw the printer away I was so frustrated!  My brother-in-law reinstalled, the IT guy at work was baffled, Staples couldn't fix it, and so on and so on.  I found this fix on line and I am so proud of myself - I did it and it finally works.  This printer was just too expensive to throw away.  I'm glad I stayed with it.  I knew it had to be something uncomplicated but if I ever see "Page too complex" again I think I'll have to walk away and take a breath!

Occasional Visitor
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Registered: ‎12-22-2012
Message 17 of 31 (22,008 Views)

Re: Color LaserJet 2840 page too complex error

No kidding! I feel the same way!
Occasional Visitor
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Registered: ‎01-20-2013
Message 18 of 31 (21,322 Views)

Re: Color LaserJet 2840 page too complex error

This did NOT solve my problem.

The printer shows up an unknown USB device.

It's 2013, and I can't believe I have to waste time with nonsense like getting a printer and a laptop from the same manufacturer  with Windows 7 64-bit to work together

Outstanding Contributor
Posts: 15,723
Registered: ‎02-27-2006
Message 19 of 31 (21,308 Views)

Re: Color LaserJet 2840 page too complex error

You are attaching a 8 year old printer to a new computer. Put the usb port on the printer back the way it was and then try another usb port on the computer. If that does not work, then try another usb cable. If still no joy, then maybe you have an issue with the formatter on the printer.
Occasional Visitor
Posts: 1
Registered: ‎01-26-2013
Message 20 of 31 (21,103 Views)

Re: Color LaserJet 2840 page too complex error

I use a Mac.  Thanks for the info on turning off the USB.  I went to the menu structure on the printer and turned off the 

USB and it printed fine without a (page to complex error)  For the heck of it I turned it back on and disconnected the USB 

cable and just printed through the network..    It worked fine.  So I am assuming there was a conflict with the router, network and the USB hookup...Thankssssss

Occasional Advisor
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Registered: ‎05-31-2010
Message 21 of 31 (19,610 Views)

Re: Color LaserJet 2840 page too complex error

Perfect - this was exactly what was required to resolve the issue - thanks!

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Posts: 8
Registered: ‎05-31-2010
Message 22 of 31 (19,609 Views)

Re: Color LaserJet 2840 page too complex error


Always_Aweigh wrote:

This did NOT solve my problem.

The printer shows up an unknown USB device.

It's 2013, and I can't believe I have to waste time with nonsense like getting a printer and a laptop from the same manufacturer  with Windows 7 64-bit to work together


If it's showing up as an "unknown USB device" then it's not actually installed correctly. Windows 7 does have proprietary drivers that will power the printing functions of this printer (install the HP 2800 series drivers), but as long as it is connected to your router via ethernet cable, it should find it fine.

 

If it doesn't, do a full printer reset to restore factory settings to it - you might need to assign it a static / manual IP address to keep the printing destination constant.

 

If you're still seeing as an unknown USB device - this fix won't help you at all - you need to install it first, and then if it's still giving you the page complex error - follow the instructions at the top of the thread.

 

 

Occasional Visitor
Posts: 1
Registered: ‎04-11-2013
Message 23 of 31 (18,783 Views)

Re: Color LaserJet 2840 page too complex error

thank you very much. Your suggestions help me to fix this problem!

Occasional Visitor
Posts: 2
Registered: ‎01-20-2013
Message 24 of 31 (18,465 Views)

Re: Color LaserJet 2840 page too complex error

Hello,

I'm picking up on this problem after setting it aside for a while.

Let's not jump to pat answers and easy conclusions, but rather attempt to perform real diagnostics.

Here's my setup:
I have an HP Elitebook 8460p in a docking base.  I don't know if the docking base has USB 2.0 or not.
The same syptoms occur whether I plug the printer USB into the doc or directly into the laptop.
The laptop USB port has a "SS" designation.
Laptop is running Windows 7, 64-bit.

My network is hardwired, and I have assigned a fixed IP address to the printer.

I need to be able to print and scan.


1) If I set USB Hi Speed to OFF, then I get Unrecognized USB device (can't scan), but I can print via IP no problem.

2) If I set USB Hi Speed to ON, then I can scan (all icons appear on the printer window), but can't print (get page too complex error)

BTW, I upgraded the printer firmware at the beginning of this process.


Can HP offer a solution to this problem, so I don't have to change settings when switching from scanning to printing?

Perhaps a potential solution would be to support scanning over IP with a decent scan application - or come up with a better resolution on the USB issue.

Thank you.
Your customer,
Bob

Occasional Visitor
Posts: 1
Registered: ‎10-16-2013
Message 25 of 31 (13,933 Views)

Re: Color LaserJet 2840 page too complex error

Thank you so much for this fix....it's been driving me crazy for about a week now. What an easy fix. Thank you...Thank you....Thank you.

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