CM6040 49.c02 error (1636 Views)
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Occasional Visitor
andy bachmann_1
Posts: 3
Registered: ‎09-07-2010
Message 1 of 6 (1,636 Views)

CM6040 49.c02 error

52.081.2 firmware revision.  Customer tries to retrieve stored jog, enters copy quantity and 49.c02 error occurs. Customer attempts to retrieve stored job and copy quantity is blank followed by 49.C02 error. Any solutions to this?

Esteemed Contributor
Pier3v
Posts: 1,205
Registered: ‎07-28-2010
Message 2 of 6 (1,634 Views)

Re: CM6040 49.c02 error

The 49.xxx errors are communication errors.

They can be caused by various things: Corrupted Firmware, Corrupted Driver, Defective memory etc.

 

Before you do anything else try to set the network speed to Half Duplex and see if that helps.

If that doesn't help try reloading the driver first then replace the memory DIMM.

Occasional Visitor
andy bachmann_1
Posts: 3
Registered: ‎09-07-2010
Message 3 of 6 (1,631 Views)

Re: CM6040 49.c02 error

happens when multiple copy stored job is requested. Just started occuring has been working fine for past couple of weeks CM6040 is 2 months old
Esteemed Contributor
Pier3v
Posts: 1,205
Registered: ‎07-28-2010
Message 4 of 6 (1,630 Views)

Re: CM6040 49.c02 error

[ Edited ]

I forgot to mention that it could also be a defective HDD or job stored.

Occasional Visitor
andy bachmann_1
Posts: 3
Registered: ‎09-07-2010
Message 5 of 6 (1,627 Views)

Re: CM6040 49.c02 error

Corrupt job was the first that came to mind but client says happens with multiple different stored jobs and only jobs having more than 1 copy retrieval.
Esteemed Contributor
Pier3v
Posts: 1,205
Registered: ‎07-28-2010
Message 6 of 6 (1,625 Views)

Re: CM6040 49.c02 error

That would make me think to either bad memory or bad HDD.

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