ZR2740W - it is dead (can't power it up) (769 Views)
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Occasional Visitor
Posts: 4
Registered: ‎02-05-2012
Message 1 of 5 (769 Views)

ZR2740W - it is dead (can't power it up)

I have used this monitor for a few months without issues until last Sunday.  I went to buy groceries and came back to find it unpowered.  The HP Desktop computer is was connected to had no power issues.  Everything is power protected so, I'm confident no power surges occurred.

 

Plugging this monitor into a wall outlet will not let it power up.  Connecting it to a different computer doesn't fix it either.  The power cord is good, the master switch is on, and I have tried the front panel on/off switch lockout multiple times.  The LED's never come on. 

 

Any suggestions?  Anything I should check before I give up on this expensive monitor and see about getting it repaired?

 

Both the desktop and laptop are HP branded with Core I-7 CPU's and good ATI graphics cards.  Neither will register this monitor now with the control panel (it is really off).

Occasional Visitor
Posts: 3
Registered: ‎04-15-2012
Message 2 of 5 (654 Views)

Re: ZR2740W - it is dead (can't power it up)

Did you ever find a solution for this?  I'm having the same issue after about 1 month of owning it.

Occasional Visitor
Posts: 4
Registered: ‎02-05-2012
Message 3 of 5 (651 Views)

Re: ZR2740W - it is dead (can't power it up)

[ Edited ]

Patrick,

 

  I submitted a trouble report into their warranty system and they sent an HP tech to my door with a brand new monitor.  The hardest part was finding the correct place on their website to submit the problem and getting all the serial numbers and part numbers entered correctly.  Once I did that, I had an email in about 24 hours that got the ball rolling and could have had the monitor replaced in under a week if I had not been on travel.

 

  Warranty service on a high dollar monitor is a real bummer but, HP handled it very well.

 

Best Regards,

Sid

Occasional Visitor
Posts: 4
Registered: ‎02-05-2012
Message 4 of 5 (649 Views)

Re: ZR2740W - it is dead (can't power it up)

https://h20565.www2.hp.com/portal/site/hpsc/public/prw/home/

 

This should get you close.  Don't remember the exact steps though.

Occasional Visitor
Posts: 3
Registered: ‎04-15-2012
Message 5 of 5 (644 Views)

Re: ZR2740W - it is dead (can't power it up)

Thanks Sid!

 

I appreciate the direction as I'm at the spot of trying to get the Warrantee ball in action now.

 

I'm glad everything worked out for you, that's encouraging!

 

Best,

 

Patrick

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