HP ZR2740w - USB Ports Not Working (566 Views)
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Occasional Visitor
rl924
Posts: 1
Registered: ‎12-31-2012
Message 1 of 3 (566 Views)

HP ZR2740w - USB Ports Not Working

When I plug in my webcam, it is not detected. My screen resolution is 1280x720 due to my current graphics card not being able to handle any higher, not sure if this matters. Can someone help me out here? Thanks.

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HP Pro
HPool
Posts: 31
Registered: ‎09-07-2012
Message 2 of 3 (520 Views)

Re: HP ZR2740w - USB Ports Not Working

Ok, I'm starting with a stupid question here.  Have you connect the monitors USB cable to your system?

 

Also check you device manager to see ifyour system installed the USB controller.

I work for HP.
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Occasional Visitor
lancecleveland
Posts: 2
Registered: ‎07-10-2013
Message 3 of 3 (376 Views)

Re: HP ZR2740w - USB Ports Not Working

Same issue on (3) ZR2440W monitors.   I've posted another thread about that.

 

YES, they downstream USB2 A-Type cable is connected from the computer to the monitors.     I've tried both the USB-2 and USB-3 port on the notebook.     

 

Keyboard - never registers.   Mouse sometime registers.  Security dongle registers on 2 of the 3 monitors.

 

Yes, I've tried swapping cables and a dozen other IT tricks I've learned over 25+ years of IT.     

 

That said, maybe I'm missing something obvious.  Anyone have a clue?

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