HP Docking Monitor L2311C and Windows 8 x64 (12080 Views)
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Occasional Visitor
rodles
Posts: 1
Registered: ‎12-02-2012
Message 1 of 18 (12,080 Views)

HP Docking Monitor L2311C and Windows 8 x64

Hi there,

I got a quick question if anyone knows the answer that would be great. We have a few of these HP Docking Monitors and the drivers that came with it installs fine on Windows 8 x64. When the monitor is connected via the USB cable, the network component and input devices works fine but the screen would not display anything. If we connect it via the VGA port the monitor would work. I have tried to download and install the SMSC drivers for UFX7000 and that did not fix it. Mind you the docking monitor connected via USB on windows 7/XP works very well. I have tried it on multiple desktops and laptops and they all work but not with Windows 8 x64. Is there any updated windows 8 drivers or solution for this? I have checked BIOS settings and also USB settings but in vain. Any ideas ?

 

Thanks.

Occasional Visitor
Nerey
Posts: 1
Registered: ‎12-07-2012
Message 2 of 18 (12,026 Views)

Re: HP Docking Monitor L2311C and Windows 8 x64

Hey!

I've got almost the same problem. Windows 8 (x64) does not see the monitor or simply crash when attempting to install / reinstall some of the driver software (Software and base UFX7000 USB Graphics Driver). PC-s are new and clean. Windows is licensed and updated. Tried redownloading from different mirrors, using the disc and hp official driver and downloads support. Same results. No effect....

Occasional Visitor
Chirs Werfel
Posts: 3
Registered: ‎09-12-2008
Message 3 of 18 (11,939 Views)

Re: HP Docking Monitor L2311C and Windows 8 x64

Ditto. Same problem here on an HP Spectre XT running Win 8 x64.

Occasional Visitor
sc597
Posts: 4
Registered: ‎02-25-2013
Message 4 of 18 (11,761 Views)

Re: HP Docking Monitor L2311C and Windows 8 x64

Yep no signal sent to screen for me at all - no crashes or anything, drivers load fine but that's it. I have a HP L2311c UFX7000 USB Graphics in Device Manager.

Occasional Visitor
RaphMich
Posts: 1
Registered: ‎04-10-2013
Message 5 of 18 (11,571 Views)

Re: HP Docking Monitor L2311C and Windows 8 x64

Hi,

 

I Have a Lenovo Thinkpad Carbon X1 on Win 8 Pro 64bit.

C'ant get the L2311C to connect to my PC via USB3. Not a single USB or LAN connection is working. No image either.

 

First attempted to install drivers from CD, then downloaded from HP Website.

 

No result so far.

 

Please HP, respond.

 

Regards,

R. Michel

Occasional Visitor
b0gus
Posts: 3
Registered: ‎04-28-2013
Message 6 of 18 (11,479 Views)

Re: HP Docking Monitor L2311C and Windows 8 x64

[ Edited ]

Hi Guys,

 

I am having exactly the same issue and opened a support case with HP. They are taking too long so I did some investigation and it seems like the controller is manufactured by SMSC.

 

I have created an account there to download the legacy drivers which I have uploaded to rapidshare. Unfortunately I couldn't test them, yet as I am not sitting in front of my L2311C right now. However here are the links for others to try:

 

SgfxSetup-5_2_59_0297.exe (Driver, exe I know, bah!) scans fine with ESET 32 Business Up2Date: https://rapidshare.com/files/2963492972/SgfxSetup-5_2_59_0297.exe

UFXUtility-v1.0.8.zip: https://rapidshare.com/files/1187206735/UFXUtility-v1.0.8.zip

SgfxSetup-5_2_59_0297.txt: https://rapidshare.com/files/3416628793/SgfxSetup-5_2_59_0297.txt

 

Please use this referral link should you decide you want to go Rapidshare Pro: <a href="https://rapidshare.com/#home/referer-F76D451B7B18F9BE773FE9F9CD6E0CC0"><img src="https://images3.rapidshare.com/web/img/microbar.png" /></a>

 

I'll keep you posted once I have tried them :)

b0gus

 

Occasional Visitor
b0gus
Posts: 3
Registered: ‎04-28-2013
Message 7 of 18 (11,473 Views)

Re: HP Docking Monitor L2311C and Windows 8 x64

Tried it and they work.

 

you're welcome :)

Occasional Visitor
NRMAICT
Posts: 1
Registered: ‎10-20-2013
Message 8 of 18 (8,410 Views)

Re: HP Docking Monitor L2311C and Windows 8 x64

Howdy,

 

We're having the same issue in our environment.

 

The installers don't seem to be up on Rapidshare any longer. Any chance you still have a copy of these files?

 

Cheers,

Chris

Occasional Visitor
scresp0
Posts: 1
Registered: ‎11-10-2013
Message 9 of 18 (8,087 Views)

Re: HP Docking Monitor L2311C and Windows 8 x64

Hi,

 

The same problem here.. But with Windows 8.1 x64 - I downloaded from HP the Windows 8x64 drivers but nothing: It detects the LAN, sound device, etc. but no Display Device is found, so I need to use a VGA cable.

 

The drivers in rapidshare are no longer available either.. Any solution?? - Please, help!

 

Thanks in advance!

Occasional Visitor
antoniyip
Posts: 2
Registered: ‎11-22-2013
Message 10 of 18 (7,824 Views)

Re: HP Docking Monitor L2311C and Windows 8 x64

i have the same problem. 

Win8.1 64bit in HP 2570p with L2311c. All connected, except display.

i connect 2 machines to display to L2311c. one with VGA and 2750p with USB.   USB display no more work now.

it's very inconvenient.

any one can help ?

 

Occasional Visitor
antoniyip
Posts: 2
Registered: ‎11-22-2013
Message 11 of 18 (7,426 Views)

Re: HP Docking Monitor L2311C and Windows 8 x64

Hi, after few weeks, I still unable get through this.
it affects my work very much.
any HP representative can help ?
Acclaimed Contributor
Dennis Handly
Posts: 25,274
Registered: ‎03-06-2006
Message 12 of 18 (7,408 Views)

Re: HP Docking Monitor L2311C and Windows 8 x64

>any HP representative can help?

 

This is a peer to peer forum, not an official HP support site.
Have you tried contacting the HPSC?
http://www.hp.com/go/hpsc

Occasional Visitor
rswanson
Posts: 1
Registered: ‎01-06-2014
Message 13 of 18 (6,959 Views)

Re: HP Docking Monitor L2311C and Windows 8 x64

I have the same problem as several of you.  Attempting to connect the HP Docking Monitor L2311 to a HP Envy laptop with windows 8.1 x64 and usb 3 ports.  Software apparently loaded successfully but the monitor does not recognize the laptop.  Has HP come up with any solution yet?  It appears to be another windows 8 compability issue.

Occasional Visitor
b0gus
Posts: 3
Registered: ‎04-28-2013
Message 14 of 18 (6,136 Views)

Re: HP Docking Monitor L2311C and Windows 8 x64

Hi guys,

 

here is a link to the latest version. unfortunately there is no Windows 8.1 support for the UFX7000, thanks to a Korean Website (driver is in English)

http://www.icreon.kr/BBS/Include/BBS_Download.php?file=BBS/DB/m2_6/upload/upcDT6n9&_file=SMSC_V5.3.z...

 

Have Fun

b0gus

Occasional Visitor
Willem Zeeman
Posts: 4
Registered: ‎04-21-2010
Message 15 of 18 (4,404 Views)

Re: HP Docking Monitor L2311C and Windows 8 x64

Did anyone got this monitor to work with Windows 8.1? 

I'm still struggling to get it to work, but it didn't work out yet. 

I think it's a shame that there isn't any updated driver from HP yet for this fairly new product line!

Occasional Visitor
Willem Zeeman
Posts: 4
Registered: ‎04-21-2010
Message 16 of 18 (4,390 Views)

Re: HP Docking Monitor L2311C and Windows 8 x64

[ Edited ]

HP told me this monitor will NOT support Windows 8.1. That's very shameful, because this PDF document says:

"HPsupport,serviceanddependability

Includes a standard, limited three-year warranty for parts, labor and on-site
service. Availability varies by region. Certain restrictions and exclusions apply.
For details, contact HP Customer Support."

 

Manufactured date is April 2012. Windows 8.1 is a suggested upgrade (the user is notified by it) on Windows 8. I think it will be VERY reasonable for HP to create a Windows 8.1 driver. 

 

I can confirm users who did a UPGRADE from Windows 8 to Windows 8.1 got this monitor working! But with a clean install, it won't work (at least I didn't succeed in it yet). 


Driver versions on which it does work when you upgrade from 8 tot 8.1:

HP L2311c UFX7000 USB Graphics (SMSC) driver:  5.2.59.297

Intel(R) HD Graphics 4000 driver: 9.17.10.2932

 

So the weird part is that the monitor is able to work, but only when upgrading. That also tells us it won't be a very big deal for HP to provide us with a Windows 8.1 driver. But I'm pretty sure they just don't care about us. I spoke with a HP support representative, he told me that a (for the public) classified internal document tells him that Windows 8.1 is not in any future plans.  My thoughts on this is that HP should care somewhat more about their userbase and provide us with a working driver, I don't care how basic the driver will be, I just want to be able to use my second monitor!

 

Occasional Advisor
sewellia
Posts: 5
Registered: ‎04-02-2013
Message 17 of 18 (4,197 Views)

Re: HP Docking Monitor L2311C and Windows 8 x64

I have been working on this issue with HP support since November 2013. During that time we got severel replacement monitors and I also send in a Notebook to them for testing.

 

Today I received yet another L2311c monitor (manufactured May 2013) and that one works with Folio 1040 notebooks running Windows 8.1. Older monitors do not work! However, the new monitor does still not work with Folio 9470m Notebooks. Both notebooks use the same driver version. I will do testing with Elite Notebooks next week.

 

Under windows 7 the L2311c monitors manufactured before May 2013 work with all HP Elitebook models, but not with Folio models running Windows 7. 

 

It is most likely a USB hardware issue in the monitor causing these problems. HP should address this as the monitor is relatively new and still sold.  We are in the process of upgrading all 125 notebooks from Win7 to Win81 and must slow wait now with completing the upgrade until HP has come up with a solution

 

 

 

 

Occasional Visitor
ng_diem
Posts: 1
Registered: ‎01-10-2013
Message 18 of 18 (25 Views)

Re: HP Docking Monitor L2311C and Windows 8 x64

it's available at: h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5198392&swLangOid=8&swEnvOid=4158


sewellia wrote:

I have been working on this issue with HP support since November 2013. During that time we got severel replacement monitors and I also send in a Notebook to them for testing.

 

Today I received yet another L2311c monitor (manufactured May 2013) and that one works with Folio 1040 notebooks running Windows 8.1. Older monitors do not work! However, the new monitor does still not work with Folio 9470m Notebooks. Both notebooks use the same driver version. I will do testing with Elite Notebooks next week.

 

Under windows 7 the L2311c monitors manufactured before May 2013 work with all HP Elitebook models, but not with Folio models running Windows 7. 

 

It is most likely a USB hardware issue in the monitor causing these problems. HP should address this as the monitor is relatively new and still sold.  We are in the process of upgrading all 125 notebooks from Win7 to Win81 and must slow wait now with completing the upgrade until HP has come up with a solution

 

 

 

 


 

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