11-25-2013 11:07 PM
I have a requirement to open a new KNOWNERROR form from device.
I am trying through Display Option - am.display.joinfile
Related -->Known Errors -->Open
I have included openke action in am.view state, proces is validate.fields. But I am getting a popup "Root Cause is required to OPEN a known error".
Please help me in modifying validate.fields process or adding a PRERAD somewhere. Not sure where and what to add.