10-29-2013 12:39 PM - last edited on 08-25-2014 12:23 AM by Maiko-I
11-02-2013 12:55 PM
Same problem here. Scanning works but, I get a black image.
When I try to save the image a second time, I get this error message from the HP Scanner software:
An error has occurred saving the file because it could not be written to. Check the properties for the file to make sure it is not read-only.
11-04-2013 09:48 AM
A lot of people around talking about it,..... please do something about it ... I love my HP scanjet 4370 !!
11-05-2013 03:05 AM
I have an identical problem with HP Scanner 5590 on Mac OS X Mavericks. The preview pane shows the scanned file correctly, but HP scanner cannot save the PDF or export the image in any other form.
11-06-2013 03:19 AM
It is a shame that HP didn't manage to update their products prior to Mavericks launch.
Although Apple let developers try their system way before the customer release.
11-26-2013 03:48 AM
Same problem with ScanJet 3800. Scans ok, saves garbage.
There have been beta versions of Mavericks out for more than one year, but HP again didn't manage to release updated drivers for many of their scanning devices on time.
I'm shortly before throwing out my currently unusable HP equipment and migrate to Epson Scanners and printers.
(Yes, they work ootb in Mavericks!)
Rediculous software and support in my opinion.
I'm fed up in polling on a daily basis if HP got updated drivers on their site (and find out - no). I simply want to do my work.
08-24-2014 07:22 PM
I have a Scanjet 2400 and was not using it for a long time. THis week I had to use it and found that Maverick was not reading the info from the scanner, just as described by everyone in this forum. Looked into several other sites and found a way to make it work. It is so complicated (running 2 separate setup softs to ajust) that I simply gave up.
I'm still waiting for HP to find a solution to it.
Looks like HP simply doesn't care about these old models...
Next time I will by a Canon or Samsung...
08-27-2014 08:57 AM
Please take a look at this post in the Consumer forums.
This explains the issue and may help people with the scanners that were updated.
Unfortunately the 2400 will not be updated with Image Capture Support.
There is a third party solution called VueScan that does support the 2400c. You can check it out here.