06-17-2013 09:43 PM - last edited on 06-20-2013 07:45 PM by maikoro
Hi I've been getting an error message on the printer saying Memory Low whenever I try to print PDF's and then it cancels the printing job, I don't get any errors when printing pages documents or emails and have previously been able to print PDF's without any errors.
I'm running OS X 10.8.4 and I believe that the connection is hardwired LAN
Any help would be appreciated
P.S. This thread has been moved from Laserjet to Macintosh-Compatible Products - HP Fourm Moderator
Solved! Go to Solution.
06-18-2013 03:07 AM
As you have mentioned that you were earlier able to print PDF files successfully, so the first point which I think is if you are printing any complex jobs now or if the error is found only with certain files or certain pages in the file.
Try to simplify the print job if it is actually too complex for the device to process. If a particular page or few pages are containing complex images or graphics then you may try to print those pages separate from the other pages. Other way to simplify job could be printing pages in small page groups (group of 5, 10, 15 pages depending on total number of pages in the job & error frequency/symptoms).
Other basic steps you may perform are:
1) Upgrading product firmware (if product is using older firmware) using following HP web link (applicable for MAC OS)
2) Upgrade printer drivers with full software solution available at following HP web link
Hope this helps!
Click the Kudos star if this was helpful. Thank You!
(Although I am an HP employee, I am speaking for myself and not for HP)
06-19-2013 05:51 PM
Thanks for your help!
The PDF that I was trying to print was only one page so I wasnt sure how to simplify it but I ended up making it a Jpeg and it printed fine!
Never would have thought to do that!