01-07-2014 09:22 AM
Yesterday I bought a new HP MFP.
The install software includes a new scan utility.
I installed the software in my iMac.
When I scan a doc the scan appears perfect in the utility window, but when I try to save the file, any file format, the right hald of the doc is cut off and the left half is stretched to fill the 8.5 X 11 page.
The file prints perfectly and if I save it, via the Mac print dialogue, it saves perfectly.
I installed the software on an older MacbookPro, also running Maverick, the scan utility works perfectly.
I have removed and reinstalled the software in the iMac 6 times now.
Any suggestions on fixing this problem??
a month ago
I had the same problem - I downloaded and installed the latest software from HP, and the problem went away.
I think it's a pity there's so little control of the scanning process - is there any way to alter the resolution or to de-screen?
Epson's scanning software seems a bit more sophisticated.
3 weeks ago
Hi. I review your post and another post on he same topic. Could you please help answer several questions below for us to do troubleshooting?
1. Can this issue be reproduced every time? How about scan and save with different pattern?
2. How did you connect your printer, wired, wireless or USB?
3.Since issue happend with HP software. Did you tried it with Mac scan utility without install HP software under Wireless connection: Printers & Scanner-add a AirPrint Driver-Scan
4. How did you you feed the document? ADF or Flatbed?
5. How much dpi do you choose? How about size of this file? Is there enough space to save it?
2 weeks ago
If you scan from "HP Scan" Utility, you can change the settings from the small arrow button on the right and Presets after you clisk the scan button.
If you scan from " System Preferences- Printers&Scanners", choose the printer and click scan button, then open scanner, you can change the settings from the right of the viewer.
Hope this can help.