upgrade MSM = you have to pay ? (557 Views)
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Occasional Visitor
Yann76
Posts: 1
Registered: ‎01-31-2014
Message 1 of 4 (557 Views)

upgrade MSM = you have to pay ?

Hello

I just to talk to the HP support who said me that if I want to upgrade the firmware of my MSM 760 I have to pay !

I'm really surprised. Anyone can confirm me that please ?

 

Thanks a lot.

Yann76

Honored Contributor
Fredrik Lönnman
Posts: 599
Registered: ‎11-26-2010
Message 2 of 4 (527 Views)

Re: upgrade MSM = you have to pay ?

If you're out of the warranty period (1y I think) then you'll need at carepack to download new firmware, and that costs money.

---
CCIE Service Provider
MASE Network Infrastructure [2011]
H3CSE
CCNP R&S

Esteemed Contributor
SCOOTER
Posts: 284
Registered: ‎04-01-2003
Message 3 of 4 (495 Views)

Re: upgrade MSM = you have to pay ?

Trusted Contributor
Arimo
Posts: 301
Registered: ‎04-24-2009
Message 4 of 4 (430 Views)

Re: upgrade MSM = you have to pay ?

This only applies to devices purchased before Aug 1 2013. Devices purchased on or after that date fall under Warranty 2.0, which provides unlimited FW upgrades for the duration of the entitlement. The entitlement period for FW upgrades varies.

 

Information about Warranty 2.0 is available at http://h17007.www1.hp.com/us/en/networking/support/warranty/index.aspx#.UwONn4X1Svw. The warranty periods are listed in the Warranty Summary.


HTH,

Arimo
HP Networking Engineer
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