05-16-2011 07:03 PM - edited 05-16-2011 07:06 PM
When I connect the E-MSM430 AP to the network it is discovered by the MSM760 controller on a PENDING state and showing the status WAITING FOR ACCEPTANCE. If I try to authorize the device I get the following message:
Could not take the appropriate web action for a device, please retry later
after that the device disappears for 20 seconds or so and then it's discovered again on a PENDING state.
I get this on the System Log of the MSM760:
Date Level Program Message May 17 11:56:46 err maestro_sc [98:4B:E1:E7:AB:C9] Error creating device configuration block for AP
May 17 11:56:46 crit maestro_sc Last message repeated 1 times
And this on the Event Log:
History of 98:4B:E1:E7:AB:C9 ?
Number of events in log: 30
Date & Time Category Operation Status
2011-05-17 11:57:38 Controlled AP Discovery Death
2011-05-17 11:57:28 Controlled AP Discovery Authorized
2011-05-17 11:57:28 Controlled AP Discovery Detected
2011-05-17 11:57:28 Controlled AP Discovery Undetected
2011-05-17 11:56:46 Controlled AP Discovery Death
2011-05-17 11:56:36 Controlled AP Discovery Authorized
2011-05-17 11:56:35 Controlled AP Discovery Detected
2011-05-17 11:56:35 Controlled AP Discovery Undetected
2011-05-17 11:56:02 Controlled AP Discovery Death
2011-05-17 11:55:53 Controlled AP Discovery Authorized
2011-05-17 11:55:53 Controlled AP Discovery Detected
2011-05-17 11:55:53 Controlled AP Discovery Undetected
2011-05-17 11:55:11 Controlled AP Discovery Death
2011-05-17 11:55:01 Controlled AP Discovery Authorized
2011-05-17 11:55:01 Controlled AP Discovery Detected
2011-05-17 11:55:01 Controlled AP Discovery Undetected
When I click on the AP name (S/N) when it shows as PENDING, I get this:
Could not display the selected AP, please retry later (entity='device',filter='98:4B:E1:E7:AB:C9')
The selected AP has not been created in the configuration file yet and so cannot be configured.
There are 20x MSM422 devices connected to the controller and they are working fine. I tried the above with 2 different E-MSM430 APs and I get the exact same result.
How can I get these things working with the MSM760 Controller? It worked flawlesly with the MSM422s.
05-16-2011 10:43 PM
What version are you running on the MSM760? You need at least 5.5.0 to support the MSM430.
CCIE Service Provider
MASE Network Infrastructure 
12-11-2012 07:20 PM
DId you ever resolve this issue? I'm encountering this issue and I'm looking for a fix.
I have two MSM760 Controllers Teamed and I think that the APs I'm experiencing issues with were on the slave controller.
12-11-2012 07:40 PM
It did work on 5.5.0 however I was only using 1 controller. No teaming with another one.
The problem was the firmware version on the new access points being newer than the controller old firmware.
12-17-2012 08:26 AM
A little clarification to the answer above.
The problem isn't that the AP firmware is newer. The reason for failure on 5.3-firmware is that MSM430/460/466 APs require FW version 5.5.3. User who has purchased one of these new APs can freely download the required FW from HPN website for his controller.
If you encounter this issue with FW version 5.7.x, please contact support.
HP Networking Engineer