VuGen freezes when launching an Ajax TruClient for Firefox script in load mode (312 Views)
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Occasional Contributor
E2EPA
Posts: 5
Registered: ‎02-04-2014
Message 1 of 6 (312 Views)
Accepted Solution

VuGen freezes when launching an Ajax TruClient for Firefox script in load mode

Hello,

 

I recorded a script with the protocol Ajax TruClient for Firefox protocol and when I try to launch it in load mode, VuGen freezes and any action is possible.

The only way is to stop the program throught the task manager. When I click on close the program button, a popup relative to VuGen appears. The following message is displayed : "Do you want to stop debugging ?" If I answer "Yes" nothing happens and same thing to "No"...

 

VuGen version is 11.52 Patch 1 (Build 5113) and is installed on a Windowd 7 SP1 64 bits operating system.

 

Could you help me on that ?

 

Thanks for your help.

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HP Expert
Guy_Rosenthal
Posts: 208
Registered: ‎10-24-2011
Message 2 of 6 (297 Views)

Re: VuGen freezes when launching an Ajax TruClient for Firefox script in load mode

Hi,

Can you share the script please? Which OS you are using?

Guy Rosenthal
TruClient RnD Team Manager
TruClient-STORM RnD
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Occasional Contributor
E2EPA
Posts: 5
Registered: ‎02-04-2014
Message 3 of 6 (292 Views)

Re: VuGen freezes when launching an Ajax TruClient for Firefox script in load mode

Hello,
I'm sorry but I can't share the script because I'm working for an organization on which all internal development have to be approved before going outside.

According to my OS, it was already written in my message : Windows 7 SP1 64 bits

Since my message, I tried with another system Windows Server 2008 and I haven't the problem. But it is not a durable solution...

I also tried to disable UAC, without success...

Thanks for your help.
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HP Expert
Guy_Rosenthal
Posts: 208
Registered: ‎10-24-2011
Message 4 of 6 (286 Views)

Re: VuGen freezes when launching an Ajax TruClient for Firefox script in load mode

Hi,

Sorry for that, missed the OS part...

I can suggest that you'll open a formal support ticket and we can take a look.

 

Guy Rosenthal
TruClient RnD Team Manager
TruClient-STORM RnD
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Occasional Contributor
E2EPA
Posts: 5
Registered: ‎02-04-2014
Message 5 of 6 (283 Views)

Re: VuGen freezes when launching an Ajax TruClient for Firefox script in load mode

I opened a case in parralel :)
In fact, I hoped that someone has faced to this problem before me and could help me...
I will update this post once the support helped me to find a solution.

Thank you.
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Occasional Contributor
E2EPA
Posts: 5
Registered: ‎02-04-2014
Message 6 of 6 (263 Views)

Re: VuGen freezes when launching an Ajax TruClient for Firefox script in load mode

The HP support helped me to find the problem.

It was due to the .NET Framework.

The .NET Framework 4.5 was installed on my machine. After uninstalling this one and installing the 4.0, VuGen didn't freeze anymore.

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