01-23-2014 08:38 AM
Are you able to log in without VuGen from the machine you are recording?
If yes, please describe your issue in more details.
Are you getting any error messages from VuGen?
Are there are errors in VuGen recording log or something else happens?
If you haven’t tried it yet, come and join us in our entitled forums at Support Customer Forums
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.