IE8 Crashes with Vugen 11.03 (266 Views)
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Frequent Advisor
blselenium
Posts: 91
Registered: ‎06-28-2011
Message 1 of 6 (266 Views)

IE8 Crashes with Vugen 11.03

Dear Experts,

 

  We have Installed Vugen 11.03 on Windows Server 2008 R2 Enterprise but while recording the script browser crashes.

 

 Browser installed is IE8

 

Please Suggest asap.

 

Regards,

Bharat

Valued Contributor
ajith1984
Posts: 45
Registered: ‎06-30-2011
Message 2 of 6 (237 Views)

Re: IE8 Crashes with Vugen 11.03

Win 2008 R2 is supported only on LR11.04. Install Patch 4 and check.
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Frequent Advisor
blselenium
Posts: 91
Registered: ‎06-28-2011
Message 3 of 6 (229 Views)

Re: IE8 Crashes with Vugen 11.03

Can you provide us the path from where we download 11.04 patch?

 

Sometimes it is working sometimes not if compatibility is the issue then this should not work at all

 

Any ways we will try doing this workaround also

 

 

Frequent Advisor
blselenium
Posts: 91
Registered: ‎06-28-2011
Message 4 of 6 (224 Views)

Re: IE8 Crashes with Vugen 11.03

Tried installing Vugen 11.04 also but no luck

 

 

Please suggest asap.

Valued Contributor
ajith1984
Posts: 45
Registered: ‎06-30-2011
Message 5 of 6 (219 Views)

Re: IE8 Crashes with Vugen 11.03

Make sure you have all unwanted add-ins disabled.
Disable anti-virus if any
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HP Expert
rleitons
Posts: 146
Registered: ‎07-21-2009
Message 6 of 6 (213 Views)

Re: IE8 Crashes with Vugen 11.03

[ Edited ]

Hi,

IE8 crashes have several reasons.

I suggest you start checking the following:

1-      DEP, Windows Defender, UAC, Windows Firewall and antivirus are disable (restart the computer)

2-      Run VuGen as Administrator

3-      Check the following keys that need to be empty into the windows registry:

  • HKEY_LOCAL_MACHINE\SOFTWARE \Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs

4-      Go to the LoadRunner install software and find the <root>\lrunner\En folder. Run as administrator the setup.exe and follow the wizard to Repair your installation.

 

Do you have a crash message error? If yes, please post it.

 

Rodolfo Leitón

HP LR/PC Support

If you are customer you can try posting on our internal forums for more personalized support.

For LoadRunner here.
For Performance Center here.

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