Facing APPCRASH Error when trying to Record in LoadRunner 12 (203 Views)
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Occasional Contributor
DaveM1204
Posts: 6
Registered: ‎05-02-2014
Message 1 of 4 (203 Views)

Facing APPCRASH Error when trying to Record in LoadRunner 12

Hi guys,

 

I am facing APPCRASH error when trying to record in Loadrunner 12 (Flex Protocol)

 

Here is the logs:

 

Problem signature:
Problem Event Name: APPCRASH
Application Name: XXX.exe
Application Version: 0.0.0.0
Application Timestamp: 4febf99a
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18229
Fault Module Timestamp: 51fb1116
Exception Code: 40010006
Exception Offset: 0000c41f
OS Version: 6.1.7601.2.1.0.274.10
Locale ID: 1033
Additional Information 1: ebf4
Additional Information 2: ebf4e2a99b52e52690ca50ef16ad3a59
Additional Information 3: 24c2
Additional Information 4: 24c2cbbeac5339b246eebf7633985672

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Thanks in advance for your help..

 

-Dave

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HP Expert
vmanolova
Posts: 525
Registered: ‎05-24-2012
Message 2 of 4 (174 Views)

Re: Facing APPCRASH Error when trying to Record in LoadRunner 12

Hi Dave, 

 

Can you please give us more details about this issue. 
What is the application you are trying to record?

Is it 32 or 64 bit one. Please note that Flex protocol does not support 64 bit recording. 

Are you recording the application for the first time? 

If you were able to record the application before, is there any difference in the application or in your environment? 

Will the issue appear if you disable data execution prevention, user account control and antivirus software running on the VuGen machine. 

 

Kind regards, 

HP Support
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Occasional Contributor
DaveM1204
Posts: 6
Registered: ‎05-02-2014
Message 3 of 4 (165 Views)

Re: Facing APPCRASH Error when trying to Record in LoadRunner 12

Hi,

 

  • Its an internal client flex-based application, which uses Adobe Air to execute. 
  • It is a 32-bit application running on a 64bit OS (Windows Server 2008 R2)
  • We were able to  record the application previously, but its crashing now when Loadrunner is invoking it (Manually working fine).
  • There is no Anti virus installed on the system, I have tried using diff User Accounts and we have limited access to DEP settings.
  • No changes were done at server level/OS level or Application level. The application loads and crashes in the next page (when LR is invoking it)

Thanks,

-Dave.

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HP Expert
vmanolova
Posts: 525
Registered: ‎05-24-2012
Message 4 of 4 (160 Views)

Re: Facing APPCRASH Error when trying to Record in LoadRunner 12

Hi Dave, 

 

Were you able to record the application using LoadRunner 12 or a lower version?

Is it possible that the application you are using is updated with some patches? 

Please ask you system administrators to disable Data Execution Prevention (DEP) feature http://support.openview.hp.com/selfsolve/document/KM747283

and User Account Control - KM00598473 in order to check if they could be causing the crash. 

Additionally could you please check if  third party applications may be interfering with the proper operation of VuGen while recording a business process using the instructions in the following KM:  http://support.openview.hp.com/selfsolve/document/KM00690370

 

Kind regards, 

 

HP Support
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If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
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