05-17-2010 03:02 PM
HP Service Manager has taken a big leap forward in its ITIL v3 leadership position. HP Service Manager 7.1x is now certified by OGC (the creators of ITIL) at the Gold Level in nine ITIL v3 processes, three times the lead of the next closest vendor’s product.
The Gold Level certification is hard to achieve It means that multiple customers provided documented proof to the auditors that they are using HP Service Manager to automate their ITIL v3 processes.
Here is a list of the ITIL processes implemented within HP Service Manager that have been certified at the Gold Level:
1. Incident Management
2. Problem Management
3. Change Management
4. Service Asset & Configuration Management
5. Service Catalog Management
6. Request Fulfillment
7. Service Level Management
8. Knowledge Management
9. Service Portfolio Management
Find out more about HP widens its leadership gap in ITIL v3 certification