Infrastructure Management Software Blog

Using Effective Incident Management to Minimize IT Outages

I had an interesting meeting this week with Christel Mes, Director of Marketing for one of our technology partners, AlarmPoint. They are a leader in Alert Management solutions, transforming events from monitoring, planning and help desk applications into role-specific information. AlarmPoint extends Operations Manager’s event consolidation capabilities by eliminating alert overload and reducing operational costs by making personnel more efficient and allowing them to resolve incidents faster.

We have a number of joint customers that are managing some very complex IT environments. AlarmPoint is hosting a free webinar on Wednesday, May 13, 2009 in which Wells Fargo will talk about how they are using the combination of Operations Manager and AlarmPoint for incident management. Their new approach now allows Wells Fargo to notify personnel of critical events and gives them the tools to intervene before there is a business impact to their customers.

Wells Fargo, like many online enterprises, found that downtime and unresolved issues were negatively affecting response times, mean time to repair and resolution of incidents. In order to manage, respond to and resolve critical alerts rapidly, the bank turned to automated Alert Management, consolidating IT staff profile information and combining it with complicated rotation schedules to ensure alerts never fell through the cracks.

I don’t want to give the entire story away here. If you want to learn the details, including some tips and tricks for increasing efficiency to reduce costs, please register for the AlarmPoint webinar.

For Operations Center, Peter Spielvogel.

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