Infrastructure Management Software Blog

BSM adds end-user monitoring to infrastructure monitoring (video)

While this blog focuses on infrastructure monitoring, more and more customers I meet with feel this is only a part (albeit a very important part) of an overall IT monitoring solution.


To raise awareness of this issue, I often ask the IT infrastructure monitoring team what tool they use to monitor the user experience. Most of the time, after an uncomfortable silence, someone blurts out “the telephone.” If you are waiting until your users call you to learn about a problem, you are not following best practices for IT monitoring.

A day in the life of a BSM (business service management) customer - video

Business Service Management has a number of advantages that can help you better manage your IT and Business Alignment.  HP has a new flash video that explains what BSM is, features a day in the life of a company using BSM technology, includes the various returns on investment that actual companies have realized with BSM 9.0 and other information you can use today to evaluate BSM’s value.  When the music starts on the Flash video, click on one of the upper tabs to see more.  See it here.

Video that explains the Run-time Service Model in 3 minutes

Watch this 3-minute video to see how a Run-Time Service Model can drive your IT monitoring to the next level, guide you as conditions change, and help you avoid any unwanted impact to your business services.
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