Infrastructure Management Software Blog

Configuring Key Performance Indicators (KPIs) for BSM With Ease

In this day and age, the amount of information may seem insurmountable. The size of IT infrastructures is constantly growing and frequently changing. The need to manage and monitor it all is greater than ever. HP BSM (Business Service Management) is the best solution available to overcome such a task.

In BSM, to see results, it all starts with the configuration. And when you get down to the screws and bolts, it all comes down to CIs and indicators. This article focuses on the KPI configuration. Configuring many KPIs can be an exhausting and tedious task. But it doesn't have to be.

Administrative burden for Ops tools, the hidden cost

Super advanced tools that claim to automate and optimize front line operations tasks are great, but how much effort do you have to expend to configure and maintain them in dynamic environments? What happens when the costs of admin exceed the benefits gained?

Q&A from the Service Intelligence Webinar

As part of the rollout of our Service Intelligence offerings, a webinar was presented that showcased our latest solutions - Service Health Reporter and Service Health Optimizer. The webcast included a demo and a discussion on the overall Operations Center portfolio.

Agent-Based Monitoring is NOT the only way to get CIs into the Run-time Service Model

Think that the only way to feed information into HP’s Run-time Service Model (RtSM) is via agents?  The answer is “No”.  This is also possible via agentless monitoring …

HP Discover: Customer meeting summaries - Day 3, 4

One attraction for customers that attend HP Discover is the opportunity to schedule individual meetings with product experts. These meetings tend to be open and honest discussions about where customers want to go with their infrastructure or business service monitoring and how HP can help them on that journey. The latter is where we have a great advantage in the market with our innovative and integrated business service management solutions.

2010 Retrospective: technology trends, market changes, new products

2010 was an exciting year for IT infrastructure management. We saw several technology trends accelerate, some new competitors enter the market, many new product releases from HP, and numerous existing customer presentations at the two Software Universe events this year. Not a bad year of innovation and growth for an industry that continues to evolve, sometimes in leaps and bounds, after two decades.

Video that explains the Run-time Service Model in 3 minutes

Watch this 3-minute video to see how a Run-Time Service Model can drive your IT monitoring to the next level, guide you as conditions change, and help you avoid any unwanted impact to your business services.

Run-time Service Model - explained in new BSM 9 technical white paper

This is the fifth post in our series on the Run-time Service Model. If the previous posts about the Run-time Service Model have you interested, I recommend you download a new technical white paper on Business Service Management (BSM 9) “Managing today's dynamic environments to meet the needs of your demanding business”.

Run-time Service Model vs. Configuration Management System vs. CMDB

Part 4 in our Run-time Service Model series. Many questions arise about how customers use the Run-time Service Model in conjunction with a configuration management system (CMS). To address this issue, we have a guest blogger, Jody Roberts, who has worked with HP’s CMS solutions since 2004 and runs a weekly forum for practitioners. He presents his information in a Q&A format.

Uses of the Run-time Service Model

This is the third post in a series on the Run-time Service Model. It covers how BSM9 uses the Run-time Service Model for Service Health, Auto-discovery, and coordinating with a CMS.

Discovery: Loading data into the Run-time Service Model

This is the second post in a series on the Run-time Service Model. It covers all the different discovery methods we use to load information about configuration items (CIs) into the Run-time Service Model.

Introducing the Run-time Service Model

The Run-time Service Model, at the heart of HP BSM 9, defines the relationships among infrastructure components, IT services, applications, and corresponding business services is the embedded . Without the ability to relate infrastructure components, business transactions, and applications to the business services and service level agreements they support, how can IT effectively respond when problems occur? If multiple problems exist at once, how does IT know which one to work on first? The answer lies within the Run-time Service Model.

BSM 9.0 demo now available - see the Run-time Service Model and OMi in action

Seeing is believing. View the new BSM 9.0 demo. See how the Run-time Service Model powers Operations Manager i (OMi) and allows operators to boost their efficiency and reduce the time to resolve IT problems.
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