Infrastructure Management Software Blog

BlackBerry Management Webinar (Empowering a Mobile Workforce)

We have written about the challenges of managing Black Berry Enterprise Server environments, mostly because of all the disparate elements that must work together properly to ensure that people receive their email. For a user to successfully send or receive a message, the following applications must interact smoothly: BlackBerry Enterprise Server, Microsoft Exchange, Microsoft Active Directory, and Microsoft SQL Server.


You can imagine the challenge of troubleshooting performance problems if you do not have a single console from which to manage faults and performance data. When the CEO is calling about his or her email, I would certainly want an easy way to determine when the service will be back online.


If you manage BlackBerry Enterprise Servers, you will certainly want to attend this.


One lucky attendee will win a BlackBerry (actual device will depend on your coverage area)!



TitleEmpowering a Mobile Workforce: A Holistic Approach to Managing your BlackBerry Ecosystem
Date: Wednesday, November 4, 2009
Time: 11 am Pacific / 2 pm Eastern / Check Your Time Zone
Additional Speakers:
- Pierluigi Buonicore, Product Manager, Research in Motion (RIM)
- Jonathan Evans, Product Marketing, Research in Motion (RIM)
- Jon Haworth,Product Marketing Manager, HP


Behind every executive’s BlackBerry is a complex IT infrastructure for delivering messages and mission-critical mobile applications. So, when performance or availability issues occur, the Operations Team has no time to waste in identifying the cause of the problem and fixing it. Using a single event monitoring console improves visibility across the BlackBerry ecosystem and streamlines communications among your subject matter expert teams - enabling faster problem resolution and less downtime.


In this one-hour webinar EMA VP Dennis Drogseth, Research in Motion (RIM) Product Manager Pierluigi Buonicore, Jonathan Evans from RIM Product Marketing, and HP Product Marketing Manager Jon Haworth will explore solutions that will enable a holistic support environment for managing BlackBerry resources across the enterprise.  Topics of discussion will include how to:



  • Identify the most common challenges to enterprise BlackBerry management

  • Utilize best practices, such as ITIL, to increase the supportability of mobile devices

  • Enable prompt problem identification and improved time to resolution

  • Evaluate new solutions that will enable a common interface for managing enterprise BlackBerry support services


This is a can’t-miss event for any organization supporting BlackBerry devices or looking to empower their mobile workforce.
Register now (and have a chance to win a BlackBerry).


For HP Operations Center, Peter Spielvogel.


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