Infrastructure Management Software Blog

OH, IL, WI, IN, MI Operations Center Technical Roadshow - April 20th to April 29th - Don't miss it!

Ever wish you could talk face-to-face with more technical people about Operations Center and Network Management Center products? Don’t really have the time or budget to travel very far to do so?  Well, here is a great opportunity to meet and talk with technical experts on products like Operations Manager and NNMi – right in your background.


Vivit will be hosting a series of six (6) one-day sessions, where there will be a nice mix between presentations and Q&A sessions around these products.  The sessions will be held in the following states on the following days:


- (Columbus) Ohio – April 20, 2010


- (Orrville) Ohio – April 21, 2010


- (Dearborn) Michigan – April 22, 2010


- Wisconsin – April 27, 2010


- (Chicago) Illinois – April 28, 2010


 - (Fishers) Indiana – April 29, 2010


Feel free to contact me if you have any further questions about this roadshow at asksonja@hp.com.

Labels: agent| agentless| agentless monitoring| agents| automating operations management| automation| BES| BlackBerry Enterprise Server| CMDB| consolidate events| consolidated event| Consolidated Event and Performance Management| consolidated event management| Consolidated Management| correlate events| DDM| Discovery and Dependency Mapping| event console| event consolidation| event correlation| event management| Hewlett Packard| HP Network Node Manager| HP OMi| HP OpenView| HP Operations Center| HP Operations Manager| infrastructure management| infrastructure monitoring| IT dashboard| IT infrastructure management| IT infrastructure monitoring| IT management| manager of managers| managing IT| managing IT infrastructure| managing IT operations| monitoring| Network Management| Network Node Manager| NNM| NNMi| Norm Follett| OM| OMi| OML| OMU| OMU 9.0| OMW| OpenView| OpenView Operations| Operations Center| Operations Manager| Operations Manager i| Operations Manager on Linux| Operations Manager on Unix| Operations Manager on Windows| performance| Performance Agent| performance management| Performance Manager| performance monitoring| SiteScope| Smart Plug-in| Sonja Hickey| SPI| TBEC| Topology Based Event Correlation| topology-based event correlation| virtual server| virtual servers| virtual systems management| virtualization management| Virtualization SPI| virtualization sprawl| virtualization strategy| virtualizationation| virtualized environment| virtualized environments| Virtualized Infrastructure| Vivit

Learn how Independence Blue Cross reduced IT Operations costs

Join HP Software and Solutions for a live InformationWeek webcast with special guests Maryann Phillip, Director of Service Delivery at Independence Blue Cross (IBC), and Ken Herold, Practice Manager & Principal Architect with Melillo Consulting.


Hear first-hand how IBC is using HP Operations Center products like Operations Manager, Performance Manager, and DDM in addition to agentless and agent-based data collection to:



  • achieve profitable growth through enabling technologies

  • reduce costs by achieving a competitive cost structure

  • manage medical costs better -- through operational stability & improvements


Register today and learn how you can streamline and make YOUR processes more efficient.

The full stack (OMW, SiteScope, OMi, NNM, Service Desk, CMDB)

As I was getting ready to leave yesterday, a colleague stopped by my desk and asked “do you want to be a hero?” That certainly peaked my interest. It turned out we had a customer downstairs in our executive briefing center that wanted some clarification about all the pieces of our stack fit together.


Background
The customer was the CTO of a major IT firm in the Asia-Pacific region. They manage approximately 4,000 servers using OMW 8.1. They use both agents and SPIs, as well as SiteScope agentless monitoring. In addition, they monitor the faults and performance of their network using NNM, and roll those events into their Operations Manager console. In addition, they use Service Desk 4.5 along with a CMDB (configuration management database) that tracks all the configuration items and relationships among them across their enterprise. A *very* rough schematic  of what they have appears in the diagram below in red.



 Our discussions were divided into two main areas:
1. What they are doing today and what they should be doing?
2. What can they do in the future?


Current Situation
The first question was about best practices. Were they using the software correctly to manage their infrastructure? The answer is a resounding yes. They use OMW as the central event management console, collecting data from agents, SiteScope (agentless monitoring), and NNM for network events.


And, they integrate their service desk with OMW, opening and closing tickets, and tracking changes to the IT infrastructure in their CMDB. They implemented the CMDB about two years ago, in conjunction with their Service Desk implementation.


Next Steps
The next questions focused on what should they be doing or what can they do next to improve their IT management.


We started with a discussion about OMi. The customer was confused about how OMi fits with OMW - the first question was whether it replaces OMW, whether they receive OMi as part of an upgrade (entitlement), and finally, what specific value OMi provides since they currently use OMW as the centralized event consolidation tool.


As readers of this blog know, OMi is a separate product that adds on to Operations Manager. (See green box at top of the above diagram). Its main value is that it leverage the system topology information in the CMDB to greatly speed the time to repair IT problems, especially in complex environments. We have many resources to learn more about OMi, including:
Product overview
High-level webinar on OMi
Deep-dive technical webinar on OMi
Answers to technical questions on OMi


The next topic was automation. We talked about how companies use Operations Orchestration (OO)  to automate their IT processes (runbooks). OO uses events in OM to trigger its process flows. The good news was that this customer has spent the past two years documenting and improving their IT processes. They already know what processes occur frequently and how much manual effort they require. This may be the next logical step for them as it leverages their existing IT infrastructure and processes. EMA recently write a white paper on how process automation augments event consolidation.


Migration Challenges
One issue that arose was that the CMDB connected to their service desk is not the latest UCMDB that OMi uses for its topology-based event correlation (TBEC). The customer has two options here.
1. Leave the existing CMDB in place and let OMi create an operational data store that contains the configuration information it needs. The advantage of this approach is that it leaves the current management infrastructure intact and just adds OMi on top. OMi uses the SPIs to auto-discover the IT infrastructure and relationships among the elements. OMi’s data store is self-contained and requires minimal external input.
2. Migrate the existing CMDB associated with Service Desk to the latest version of UCMDB. The advantage of this approach is that the customer ends up with a single CMDB. They can migrate their existing data using a tool such as ICM (information consolidation manager) from Netscope.


Conclusions
For organizations already integrating their events into a single Operations Manager console, you are on the right track. If you already use a CMDB to track your IT infrastructure, you are very far along the IT management maturity curve, even more so if you use some means of automatic discovery to keep it current.


To take things to the next level, you have two options: focus on further event correlation and reduction with OMi or automate your existing IT processes with Operations Orchestration. You can pursue these in series or in parallel, depending on your priorities. Both will deliver a tangible return on investment and fast payback period.


For HP Operations Center, Peter Spielvogel.


Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps


Join the HP OpenView & Operations Management group onLinkedIn.

Search
Showing results for 
Search instead for 
Do you mean 
HP Blog

HP Software Solutions Blog

Featured


Follow Us
Labels
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.